At a Glance
- Tasks: Lead the strategic direction and evolution of our ServiceNow platform across multiple client environments.
- Company: Join a forward-thinking company at the forefront of technology and business strategy.
- Benefits: Competitive salary, car allowance, private medical insurance, and flexible benefits.
- Other info: Dynamic environment with opportunities for innovation and continuous improvement.
- Why this job: Shape the future of ServiceNow and drive real business outcomes in a high-profile role.
- Qualifications: Proven experience in senior ServiceNow leadership roles and strong governance expertise.
The predicted salary is between 67000 - 80000 £ per year.
About Us
We are looking for an experienced
Service Now Platform Owner to lead the strategic direction, governance, and continual evolution of our Service Now platform estate across multiple client environments.
This is a high-profile leadership role operating at the intersection of business strategy and technology delivery.
You will be responsible for shaping platform vision, driving measurable business outcomes, and ensuring that Service Now capabilities are aligned to both client objectives and the broader Service Now roadmap.
Working closely with senior client stakeholders, architects, delivery teams, and operational leaders, you will play a critical role in maximising platform value, enabling innovation, and ensuring the successful operation of complex, multi-instance Service Now environments.
Candidates must have eligibility for SC.
Job Description
- Platform Strategy & Value Realisation
- Define, own, and evolve the strategic vision for Service Now platforms across multiple client estates.
- Align platform capabilities with business goals, transformation programmes, and client priorities.
- Identify opportunities to extend platform adoption into new workflows, business functions, and use cases.
- Drive measurable value realisation through outcome-focused delivery, ROI tracking, and continual optimisation.
- Maintain alignment with the Service Now product roadmap and champion adoption of new capabilities where beneficial.
- Leadership & Stakeholder Management
- Provide leadership across multidisciplinary teams including architecture, development, support, and service delivery functions.
- Act as a trusted advisor to senior internal and client stakeholders on platform strategy and governance.
- Foster collaboration between business, technical, and operational teams to deliver shared outcomes.
- Lead strategic governance forums and decision-making processes across multiple customer environments.
- Create a culture of innovation, accountability, and continuous improvement.
- Platform Governance & Operating Model
- Establish and maintain governance frameworks that ensure consistency, compliance, and control across all Service Now instances.
- Define scalable operating models that balance standardisation with client-specific requirements.
- Oversee demand management, prioritisation, roadmap planning, and investment decisions.
- Ensure platform governance aligns with wider enterprise architecture and ICT governance frameworks.
- Service Ownership & Continuous Improvement
- Maintain ownership and oversight of Service Now service performance across all managed environments.
- Drive standardisation, platform reuse, and technical debt reduction initiatives.
- Lead service improvement programmes informed by performance data, stakeholder feedback, and changing business needs.
- Champion Service Now and industry best practices across all platform activities.
Key Responsibilities
- Proven experience in a senior Service Now leadership position such as Platform Owner, Product Owner, Service Owner, or similar.
- Strong understanding of Service Now platform architecture and capabilities, including areas such as ITSM, ITOM, CSM, and HRSD.
- Experience managing complex multi-client, multi-instance, or domain-separated environments.
- Demonstrable success defining platform strategy, governance frameworks, and operating models.
- Strong service management, governance, and continual improvement expertise.
- Experience aligning technology platforms to organisational objectives and delivering measurable business outcomes.
Benefits
Salary - £67,000 to £80,000 plus £6,600 car allowance and a up to a 10% bonus.
Private medical insurance, life assurance, pension, and generous flexible benefits fund.
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ServiceNow Platform Owner (Ref: 197587) in Hemel Hempstead employer: Forsyth Barnes Consultancy
Join a dynamic and fast-growing technology-led business in Wokingham, where you will play a pivotal role as Chief Operating Officer in driving operational transformation and international expansion. With a strong focus on employee development, a collaborative culture, and the opportunity to influence strategic direction, this position offers a unique chance to thrive in a high-impact environment while enjoying hybrid working flexibility and a competitive executive salary package.
Contact Details:
Forsyth Barnes Consultancy Recruitment Team
