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For Companies At a Glance
- Tasks: Support users and maintain IT infrastructure across multiple offices.
- Company: Forresters IP LLP, a leading intellectual property firm with a modern approach.
- Benefits: Competitive salary, flexible working, 26 days leave, and health cash plan.
- Other info: Enjoy social events and a supportive workplace culture.
- Why this job: Join a friendly team and grow your IT skills in a dynamic environment.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: London
Salary: Competitive
Vacancy Type: Permanent, Full Time
Closing date: 5th of June 2026
About Us
Forresters IP LLP is a leading full service intellectual property firm with an international client base. We have offices located in Birmingham, Liverpool, London and Munich. Since being established in 1884, we have grown from a regional firm into an international practice. Despite our long history we are a modern firm with a fresh approach to our clients’ requirements. We are rated as one of the leading intellectual property firms in the UK.
The Role
We are currently recruiting an IT Engineer to join our friendly team in our London office. This position is an ideal opportunity for someone who already has some experience in a similar role and is looking to build upon this experience and learn new skills to continue their career. As an IT Engineer you will carry out all manner of IT support duties including first/second line support to users across the firm including three remote sites. Regular travel to our other UK offices will be required, occasionally at short notice.
Main duties and responsibilities
You will play a key role in supporting users across all Forresters offices while helping to maintain and improve the organisation’s IT infrastructure. The role involves participating in IT projects, maintaining documentation, and providing technical support across servers, networking, databases, and end-user systems.
- Leading and supporting IT projects, including server installations, database management, and IT security initiatives.
- Installing and configuring computer hardware and software.
- Providing technical support for users, including troubleshooting hardware, software, and peripheral issues.
- Liaising with third-party support providers to resolve technical problems.
- Collaborating with and supporting other members of the IT team.
- Performing and monitoring backup checks to ensure data integrity and system reliability.
Essential skills required for this role
- Demonstrable experience working in a fast-paced IT support environment, in a professional services company.
- Strong communication skills, with the ability to interact professionally with users, colleagues, management, and third-party providers both in person and over the phone.
- Able to deal with queries efficiently, prioritising and logging issues, and acting accordingly.
Technical skills
Essential Experience:
- Server builds including application software.
- Workstation and laptop builds (Windows 11, device imaging).
- Creating and maintaining users (e.g. Windows AD domain 2016 and above, Entra, Exchange Online, MS Office 365).
- User support (e.g. PC driver and hardware issues, software issues, printer issues, telephony).
- Mobile telephony and device support (Apple iOS based devices, or similar).
- Project Skills (e.g. new software roll-out, new hardware roll-out, documentation of key work).
Desirable Experience:
- Experience or exposure to the following technologies and systems would be advantageous:
- IPMS systems.
- Document management systems.
- CRM systems.
- Digital dictation.
- SaaS and other cloud-based systems.
Qualifications
The following certifications would be beneficial:
- Microsoft certifications.
- COMPTIA certifications.
The Package
- An attractive and competitive salary based on experience.
- A pleasant, supportive and friendly working environment.
- Flexible working – core hours and hybrid working.
- 35 hour week.
- 26 days annual leave, increasing by one day with each complete year of service, to a maximum of 31 days, in addition to bank holidays.
- Life Assurance cover.
- Employee Assistance Programme.
- Mutual pension contribution of up to 5%.
- Smart casual dress code.
- ‘Giving Something Back’ - a paid day off once a year to volunteer at a charity of your choice.
- Access to our ‘Perks’ which provides discount codes or money back on different websites including gym membership.
- Social events.
After successful completion of probationary period:
- Health Cash plan.
- Cyclescheme.
- Season Ticket Loan.
- Enhanced family friendly benefits.
To Apply
If you feel you are a suitable candidate and would like to work for the Forresters, please click apply to be redirected to their website to complete your application. Please note that we reserve the right to bring forward the closing date in the event that we receive sufficient applications. If you haven’t heard from us within four weeks of the closing date, please assume that your application has been unsuccessful on this occasion, and we wish you well in your job search. Please strictly no agencies.
IT Engineer in London employer: Forresters
Contact Detail:
Forresters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their tech stack and be ready to discuss how your skills align with their needs. Show them you're not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your technical skills! Brush up on troubleshooting techniques and be ready to demonstrate your problem-solving abilities during technical interviews. Hands-on experience can set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Engineer role. Highlight relevant experience and skills that match the job description. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical skills in your application. Mention specific technologies and systems you've worked with, especially those listed in the job description. We’re keen to see what you bring to the table!
Apply Through Our Website: Remember to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. We can’t wait to hear from you!
How to prepare for a job interview at Forresters
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills listed in the job description. Be ready to discuss your experience with server builds, workstation setups, and user support. Having specific examples of past projects or challenges you've faced will show that you're not just familiar with the tech, but that you can handle it under pressure.
✨Communicate Like a Pro
Strong communication skills are essential for this role. Practice explaining complex IT concepts in simple terms, as you'll need to interact with users who may not be tech-savvy. Think about how you can demonstrate your ability to liaise effectively with colleagues and third-party providers during the interview.
✨Show Your Problem-Solving Skills
Prepare to discuss how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and how you approach troubleshooting, which is key for an IT Engineer.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you might have to troubleshoot a hypothetical issue. Think through common problems you’ve encountered and how you resolved them. This will not only showcase your technical knowledge but also your ability to think on your feet.