At a Glance
- Tasks: Support users and maintain IT infrastructure across multiple offices.
- Company: Forresters IP LLP, a leading intellectual property firm with a modern approach.
- Benefits: Competitive salary, flexible working, 26 days leave, and health cash plan.
- Other info: Enjoy social events and opportunities for professional development.
- Why this job: Join a friendly team and grow your IT skills in a dynamic environment.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
Location: London
Salary: Competitive
Vacancy Type: Permanent, Full Time
Closing date: 5 of June 2026
About Us
Forresters IP LLP is a leading full service intellectual property firm with an international client base. We have offices located in Birmingham, Liverpool, London and Munich. Since being established in 1884, we have grown from a regional firm into an international practice. Despite our long history we are a modern firm with a fresh approach to our clients' requirements. We are rated as one of the leading intellectual property firms in the UK.
The Role
We are currently recruiting an IT Engineer to join our friendly team in our London office. This position is an ideal opportunity for someone who already has some experience in a similar role and is looking to build upon this experience and learn new skills to continue their career. As an IT Engineer you will carry out all manner of IT support duties including first/second line support to users across the firm including three remote sites. Regular travel to our other UK offices will be required, occasionally at short notice.
Main duties and responsibilities
You will play a key role in supporting users across all Forresters offices while helping to maintain and improve the organisation's IT infrastructure. The role involves participating in IT projects, maintaining documentation, and providing technical support across servers, networking, databases, and end-user systems. Key responsibilities include:
- Leading and supporting IT projects, including server installations, database management, and IT security initiatives.
- Installing and configuring computer hardware and software.
- Providing technical support for users, including troubleshooting hardware, software, and peripheral issues.
- Liaising with third-party support providers to resolve technical problems.
- Collaborating with and supporting other members of the IT team.
- Performing and monitoring backup checks to ensure data integrity and system reliability.
Essential skills required for this role
- Demonstrable experience working in a fast-paced IT support environment, in a professional services company.
- Strong communication skills, with the ability to interact professionally with users, colleagues, management, and third-party providers both in person and over the phone.
- Able to deal with queries efficiently, prioritising and logging issues, and acting accordingly.
Technical skills
Essential Experience:
- Server builds including application software.
- Workstation and laptop builds (Windows 11, device imaging).
- Creating and maintaining users (e.g. Windows AD domain 2016 and above, Entra, Exchange Online, MS Office 365).
- User support (e.g. PC driver and hardware issues, software issues, printer issues, telephony).
- Mobile telephony and device support (Apple iOS based devices, or similar).
- Project Skills (e.g. new software roll-out, new hardware roll-out, documentation of key work).
Desirable Experience:
- Experience or exposure to the following technologies and systems would be advantageous: IPMS systems, Document management systems, CRM systems, Digital dictation, SaaS and other cloud-based systems.
Qualifications
The following certifications would be beneficial:
- Microsoft certifications
- COMPTIA certifications
The Package
- An attractive and competitive salary based on experience.
- A pleasant, supportive and friendly working environment.
- Flexible working - core hours and hybrid working.
- 35 hour week.
- 26 days annual leave, increasing by one day with each complete year of service, to a maximum of 31 days, in addition to bank holidays.
- Life Assurance cover.
- Employee Assistance Programme.
- Mutual pension contribution of up to 5%.
- Smart casual dress code.
- 'Giving Something Back' - a paid day off once a year to volunteer at a charity of your choice.
- Access to our 'Perks' which provides discount codes or money back on different websites including gym membership.
- Social events.
After successful completion of probationary period:
- Health Cash plan.
- Cyclescheme.
- Season Ticket Loan.
- Enhanced family friendly benefits.
To Apply
If you feel you are a suitable candidate and would like to work for the Forresters, please click apply to be redirected to their website to complete your application. Please note that we reserve the right to bring forward the closing date in the event that we receive sufficient applications. If you haven't heard from us within four weeks of the closing date, please assume that your application has been unsuccessful on this occasion, and we wish you well in your job search.
Please strictly no agencies.
IT Engineer employer: Forresters
Forresters IP LLP is an exceptional employer, offering a dynamic and supportive work environment in the heart of London. With a commitment to employee growth, we provide opportunities for skill development through hands-on IT projects and a flexible working culture that promotes work-life balance. Our competitive benefits package, including generous annual leave and a unique 'Giving Something Back' initiative, ensures that our team members feel valued and engaged in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their IT projects and challenges, so you can showcase how your skills align with their needs. Confidence is key!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or two. A quick email can show your enthusiasm and keep you on their radar. Plus, it’s a great way to ask about the next steps.
✨Tip Number 4
Use our website to apply! It’s super easy and ensures your application gets to the right people. Plus, you’ll find all the latest job openings and updates there, so keep checking back!
We think you need these skills to ace IT Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Engineer role. Highlight relevant experience and skills that match the job description, like your server builds or user support experience. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit for Forresters. Keep it friendly and professional, just like us!
Show Off Your Communication Skills:Since strong communication is key in this role, make sure your application reflects that. Use clear language and structure your documents well. We love seeing candidates who can communicate effectively!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our friendly team at Forresters!
How to prepare for a job interview at Forresters
✨Know Your Tech
Make sure you brush up on the specific technologies mentioned in the job description, like Windows AD, Exchange Online, and any relevant server builds. Being able to discuss your experience with these systems will show that you're not just a good fit, but that you’re genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves liaising with users and third-party providers, practice explaining technical concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated with non-technical colleagues in the past.
✨Prepare for Scenario Questions
Think about common IT support scenarios you’ve faced, like troubleshooting hardware or software issues. Be ready to walk through your thought process and how you resolved those problems. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics, ongoing IT projects, or the company’s approach to new technology. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
