At a Glance
- Tasks: Support users and maintain IT infrastructure across multiple sites.
- Company: Friendly tech team in a dynamic London office.
- Benefits: Competitive salary, pension contributions, and paid volunteer day.
- Other info: Smart-casual dress code and opportunities for career advancement.
- Why this job: Grow your IT skills while making a real impact in a supportive environment.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting an IT Engineer to join our friendly team in our London office. This position is an ideal opportunity for someone who already has some experience in a similar role and is looking to build upon this experience and learn new skills to continue their career.
As an IT Engineer, you will carry out all manner of IT support duties, including first/second line support to users across the firm, including three remote sites. Regular travel to our other UK offices will be required, occasionally at short notice.
Main duties and responsibilities:
- You will play a key role in supporting users across all Forresters’ offices while helping to maintain and improve the organisation’s IT infrastructure.
- The role involves participating in IT projects, maintaining documentation, and providing technical support across servers, networking, databases, and end-user systems.
- Leading and supporting IT projects, including server installations, database management, and IT security initiatives.
- Installing and configuring computer hardware and software.
- Providing technical support for users, including troubleshooting hardware, software, and peripheral issues.
- Liaising with third‑party support providers to resolve technical problems.
Essential skills required for this role:
- Demonstrable experience working in a fast‑paced IT support environment in a professional services company.
- Strong communication skills, with the ability to interact professionally with users, colleagues, management, and third‑party providers both in person and over the phone.
- Able to deal with queries efficiently, prioritising and logging issues, and acting accordingly.
Essential technical skills:
- Server builds, including application software.
- Workstation and laptop builds (Windows 11, device imaging).
- Creating and maintaining users (e.g., Windows AD domain 2016 and above, Entra, Exchange Online, MS Office 365).
Qualifications:
- Microsoft certifications.
- COMPTIA certifications.
Employee Assistance Programme. Mutual pension contribution of up to 5%. Smart‑casual dress code. Giving Something Back – a paid day off once a year to volunteer at a charity of your choice.
IT Engineer employer: Forresters is a firm of UK and European Pa
Forresters is an excellent employer that fosters a supportive and collaborative work culture in our London office, making it an ideal environment for IT Engineers looking to advance their careers. With opportunities for professional growth through participation in diverse IT projects, a commitment to employee well-being with benefits like a mutual pension contribution and a paid volunteer day, we ensure our team members feel valued and empowered. Join us to be part of a dynamic team where your contributions directly impact our IT infrastructure and user support across multiple locations.
Contact Details:
Forresters is a firm of UK and European Pa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT Engineer interview questions and practice your responses. Make sure you can showcase your experience with server builds and user support confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to stand out!
We think you need these skills to ace IT Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the role, so don’t be shy about showcasing your server builds and troubleshooting expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how your background makes you a great fit for the IT Engineer position. Keep it friendly and professional!
Show Off Your Communication Skills:Since strong communication is key in this role, make sure your application reflects that. Whether it’s in your CV or cover letter, demonstrate how you’ve effectively interacted with users and colleagues in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Forresters is a firm of UK and European Pa
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills before the interview. Be ready to discuss your experience with server builds, workstation setups, and user management in Windows AD. The more confident you are in your knowledge, the better you'll impress them!
✨Show Off Your Communication Skills
Since this role involves interacting with users and third-party providers, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical colleagues or resolved issues over the phone.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific IT support scenarios. Prepare by thinking through past experiences where you dealt with hardware or software issues, and be ready to explain your thought process and the steps you took to resolve them.
✨Demonstrate Your Team Spirit
This position is all about collaboration, so be prepared to talk about how you've worked in a team before. Share examples of IT projects you've participated in and how you contributed to the team's success, especially in a fast-paced environment.
