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For Companies At a Glance
- Tasks: Engage with clients to enhance relationships and drive satisfaction through proactive strategies.
- Company: Forrester, a leader in customer success with a focus on collaboration and growth.
- Benefits: Supportive environment, career development opportunities, and a commitment to diversity and inclusion.
- Other info: Join a dynamic team dedicated to continuous learning and professional growth.
- Why this job: Make a real impact by helping clients achieve their goals and maximise value.
- Qualifications: Experience in client engagement, project management, and strong communication skills; French fluency preferred.
The predicted salary is between 50000 - 65000 £ per year.
As a member of Forrester’s customer success organization, the Customer Success Manager will be responsible for the engagement value delivered to Forrester’s largest clients. The successful candidate will orchestrate the customer journey through proactive engagement strategies and guide clients to their desired outcomes, while driving great value in their partnership with Forrester. By monitoring the health of customer relationships, this individual will also predict and navigate through challenges and offer solutions that drive satisfaction, retention, and additional enrichment opportunities.
Job Description
- Strengthen the client’s relationship health post-sale by deeply embedding in the accounts to drive high engagement.
- Serve as a client advocate and drive strong renewal rates and higher enrichment by understanding the client’s business initiatives and mapping to Forrester’s portfolio of products and services.
- Create, execute, and deliver a strong client engagement strategy informed by the client executive’s overall account strategy.
- Align with the client executive on the account strategy; meet regularly to discuss account health, value capture, and engagement levels and to share potential new enrichment opportunities.
- Leverage support of the customer success specialist to ensure the largest impact on client engagement and value delivered while efficiently servicing the account.
- Orchestrate the quality and timely delivery of products or services purchased by working with the relevant ecosystem partners in the product, research, and/or consulting organizations to ensure that client success measures are met, and value is maximized.
Job Requirements
- Experience in driving successful solution-oriented client engagement, handling difficult internal and external business challenges, and delivering exceptional client service resulting in high client retention.
- Experience in managing projects with multiple stakeholders and systems, sometimes globally, and working within tight project and client timelines with resource constraints.
- Experience in building successful senior-level business relationships and facilitating conversations at all levels, including the C-suite.
- Successful navigation of business systems and processes to obtain high client advocacy and business results.
- The ability to work in a high-energy, fast-paced environment and collaborate with other divisions to achieve strong results.
- Relevant business experience in demonstrating a commercial mindset and an understanding of selling moments.
- Relevant industry experience in working in a B2B setting and a familiarity with the typical challenges faced by clients in leading change.
- A high degree of organization and proficiency in leveraging internal systems.
- Strong storytelling, verbal and written communication, and social skills.
- Technology proficiency.
- French Fluency is preferable.
We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together.
Customer Success Manager II (French Speaking) in London employer: Forrester
Contact Detail:
Forrester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager II (French Speaking) in London
✨Tip Number 1
Get to know the company inside out! Research Forrester’s values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer success. Think about how you can demonstrate your problem-solving skills and client engagement strategies.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Success Manager II (French Speaking) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in client engagement and how it aligns with Forrester’s goals. We want to see how you can drive value for our clients!
Showcase Your Communication Skills: Since this role requires strong storytelling and communication abilities, don’t shy away from demonstrating these in your application. Use clear, concise language and maybe even share a brief example of how you've successfully navigated client relationships.
Highlight Relevant Experience: Focus on your past experiences that relate directly to the job description. Whether it's managing projects or building senior-level relationships, we want to know how your background prepares you for this role at Forrester.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Forrester
✨Know Your Client Engagement Strategies
Before the interview, brush up on various client engagement strategies. Be ready to discuss how you would strengthen client relationships post-sale and drive high engagement. Think about specific examples from your past experiences where you've successfully navigated challenges and delivered exceptional client service.
✨Showcase Your Project Management Skills
Prepare to talk about your experience managing projects with multiple stakeholders. Highlight any instances where you’ve worked under tight timelines or resource constraints. This will demonstrate your ability to handle complex situations, which is crucial for a Customer Success Manager.
✨Communicate Effectively
Since this role involves facilitating conversations at all levels, including the C-suite, practice your storytelling and communication skills. Be clear and concise in your responses, and don’t hesitate to share how you’ve built successful senior-level business relationships in the past.
✨Demonstrate Your Commercial Mindset
Familiarise yourself with Forrester’s portfolio of products and services. Be prepared to discuss how you can align client business initiatives with these offerings. Showing that you understand the commercial aspects of the role will set you apart as a candidate who can drive value for both the clients and Forrester.