Account Director in London

At Forrester, we are trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That is why we are always looking to empower talented individuals to perform at their best every single day. We are proud of our community of smart people and vibrant voices who come together to do what is right by our clients and each other. Our success is driven by curiosity, courage and customer obsession.

The Account Director is a highly motivated sales professional with a passion for building relationships and delivering value to clients. Using curiosity and an entrepreneurial mindset, this individual pursues growth opportunities by engaging with senior leaders and executives for Forrester's existing accounts composed of Fortune-class companies. With a transparent, repeatable consultative sales process, this role achieves impactful outcomes by creating and orchestrating account penetration strategies. The Account Director anticipates client needs; understands what drives their success; challenges them to think differently; and provides highly valued business insights to enable clients to win, service and retain customers. Along the way, the Account Director will enjoy the opportunity to drive professional and financial growth.

This role will work closely with top executives and their teams, gaining a deep understanding of their challenges and demonstrating how Forrester can support their mission. Success in this position relies on the ability to build trust, foster relationships, and communicate effectively.

Key responsibilities:

• Partner with senior management (director, C-level) clients as a trusted business advisor by leveraging the company's research on emerging technologies and customer experience.
• Collaborate with industry analysts and the ecosystem to sell and deliver prescriptive client solutions.
• Maintain the minimum weekly/daily metrics, and ensure quota is met.
• Produce accurate and timely forecasts.
• Uncover key business initiatives and engage new cross-functional buying centers.
• Develop sales opportunities to increase contract value and customer retention.
• Maintain and build relationships with executive-level contacts to understand their business needs and identify new opportunities.
• Develop a complete understanding of the company's products and services portfolio to align appropriate solutions with client needs.

Skills and competencies:

• Demonstrate urgency and a sense of purpose.
• Anticipate challenges, adapt to setbacks, and respond well to coaching.
• Adapt communication style to audience needs and listen actively.
• Leverage data and insights to secure support and commitment.
• Apply critical thinking to anticipate challenges, make data-driven decisions, and achieve goals.
• Pursue continuous learning and embrace diverse perspectives.
• Prioritise work effectively to align with organisational goals and follow standard processes.
• Build trust through consistency, reliability, and strong rapport.

Business scope, impact, strategic contribution, and team interaction:

• Manage complex and diverse tasks. Independently complete complex tasks, especially those related to area of specialisation.
• Build relationships with key contacts outside of own domain.
• Impact team or department performance through decisions.
• Develop expertise in specific focus area.
• Work independently with limited oversight.

Job Requirements:

• A bachelor's degree is preferred.
• Some years of relevant/consultative sales experience.
• Significant experience in the field and/or at Forrester.
• Experience selling business services to C-level professionals in a highly competitive market is an advantage.
• The ability and willingness to make cold calls and book meetings.
• Proven experience in a similar role, specifically with new-business development, achieving quota goals, and managing personal sales strategies.
• Effective presentation, organisation, and time management skills.
• A fast learner who is at ease with technology.
• Excellent verbal and written communication skills.

This role offers a unique opportunity to work with some of the most influential brands in the high-tech industry and to grow as a sales professional. If you are passionate about driving client growth and building long-term relationships, we encourage you to apply.

We are a network of knowledge and experience leading to richer, fuller careers. Here, we are always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It is a place where everyone is given the tools, support, and runway they need to go far. We will be right there beside you, every step of the way.

Let us be bold, together.