At a Glance
- Tasks: Drive client satisfaction and retention by solving challenges and enhancing relationships.
- Company: Dynamic company focused on client success and innovative solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities to manage global projects.
- Why this job: Make a real difference in client relationships and drive impactful solutions.
- Qualifications: 3-5 years in client engagement and exceptional service delivery.
The predicted salary is between 49500 - 60500 £ per year.
Customer challenges and offer solutions that drive satisfaction, retention, and additional enrichment opportunities.
Strengthen the client's relationship health post-sale by deeply embedding in the accounts to drive high engagement. Serve as a client advocate driving strong renewal rates and higher enrichment by understanding the client's business initiatives and mapping to Forrester's portfolio of products and services.
Create, execute, and deliver a strong client engagement strategy, informed by the client executive's overall account strategy. This includes the execution of services provided to the client; formal and informal client check-ins; onboarding; partnership reviews; and the delivery of other value-added services based on the mutually agreed upon engagement plan with the client.
Align with the client executive on the account strategy. Meet regularly to discuss account health, value capture, and engagement levels and to share potential new enrichment opportunities. Leverage support of the customer success specialist to ensure the largest impact on client engagement and value delivered while efficiently servicing the account.
Orchestrate the quality and timely delivery of products or services purchased by working with the relevant ecosystem partners in the product, research, and/or consulting organizations to ensure that client success measures are met and value is maximized.
Job Requirements:
- Three to five years of experience driving successful solution-oriented client engagement;
- Handling difficult internal and external business challenges;
- Delivering exceptional client service resulting in high client retention.
- Experience in managing projects with multiple stakeholders and systems, sometimes globally, and working within tight project timelines.
Customer Success Manager II in Cambridge employer: Forrester Research
As a Customer Success Manager II at Forrester, you will thrive in a dynamic work culture that prioritises client satisfaction and engagement. Our commitment to employee growth is evident through continuous training and development opportunities, ensuring you can advance your career while making a meaningful impact on our clients' success. Located in a vibrant area, we offer a collaborative environment where innovation is encouraged, and your contributions are valued.
