At a Glance
- Tasks: Enhance client relationships and ensure they get the most from our services.
- Company: Forrester Research, a leading research and advisory firm.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and client satisfaction.
- Why this job: Make a real difference in client success and drive impactful engagement.
- Qualifications: Strong communication skills and experience in client relationship management.
The predicted salary is between 54000 - 66000 £ per year.
Forrester Research in Cambridge, UK seeks a Client Engagement Lead to deepen post-sale relationships, drive high engagement, and align client initiatives with Forrester's portfolio of services. You will own onboarding, regular check-ins, reviews, and delivery of value-added services within the mutually agreed engagement plan.
You will coordinate with the customer success specialist, product, research and consulting teams to maximize client value, shifts in account strategy, and renewal.
Client Success Lead — Engagement & Renewals in Cambridge employer: Forrester Research
Forrester Research is an exceptional employer located in the vibrant city of Cambridge, UK, offering a dynamic work culture that prioritises collaboration and innovation. Employees benefit from comprehensive professional development opportunities, a supportive environment that encourages growth, and the chance to make a meaningful impact on client success through strategic engagement. With a focus on employee well-being and a commitment to delivering value, Forrester stands out as a rewarding place to advance your career.
