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For Companies At a Glance
- Tasks: Support homeowners by handling queries and coordinating repairs efficiently.
- Company: Reputable homebuilder with a strong customer care focus.
- Benefits: Competitive pay of £13.50ph and temporary contract until July 2026.
- Other info: Immediate start available; great opportunity for career development.
- Why this job: Join a dynamic team and make a difference in homeowners' lives.
- Qualifications: Excellent communication skills and previous customer service experience.
The predicted salary is between 28000 - 28000 £ per year.
Temporary contract till July 2026
About the role
We are currently recruiting for a Customer Care Coordinator to support a well-established and reputable homebuilder for a temporary assignment. This role will involve supporting the customer care team by ensuring homeowner queries and property issues are handled efficiently and professionally.
Key Responsibilities
- Handling incoming calls from homeowners and responding to customer enquiries
- Logging property defects and issues on the Clixifix system
- Liaising with contractors and customers to schedule required repairs
- Following up with customers to confirm works have been completed to a satisfactory standard
- Responding to customer emails and maintaining clear communication throughout the process
Requirements
- The successful candidate will have excellent communication skills, strong organisational ability, and previous customer service or administration experience.
- Experience working within a homebuilders/construction environment – desirable.
How to apply
For further information about this opportunity please call Katie at Forrest Recruitment for a confidential discussion – or forward your CV for immediate consideration. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
Temporary Customer Care Coordinator employer: Forrest
Contact Detail:
Forrest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Care Coordinator
✨Tip Number 1
Make sure you know the company inside out! Research their values, recent projects, and customer care approach. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling queries and liaising with customers, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your enthusiasm for the role and the company. Asking about their customer care strategies or how they handle property issues can demonstrate your interest and initiative.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your appreciation and keeps you on their radar as they make their decision.
We think you need these skills to ace Temporary Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the Customer Care Coordinator role!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this temporary position and how your background aligns with our needs. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly. We love candidates who can express themselves well in writing!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Forrest
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Care Coordinator. Familiarise yourself with handling homeowner queries and logging property defects. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples from your past experiences where you've effectively handled customer enquiries or resolved issues. Practising clear and concise responses will also help you convey your thoughts better during the interview.
✨Demonstrate Organisational Ability
Think of specific instances where you've successfully managed multiple tasks or prioritised effectively. Being able to discuss how you keep track of customer queries and coordinate with contractors will highlight your organisational skills, which are crucial for this role.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company or the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewer on a deeper level.