Sales Support Administrator
Date Posted: 2026-09-11
Location: Preston, Lancashire, GB, PR1 2
Contract Type: Full Time
Application Deadline: 2026-10-09
Salary: £28,750 per annum
Job Description
We are delighted to be partnered with this extremely well established, family-run business who have an outstanding reputation for the quality of their products/services. Due to continued success, they are expanding their dynamic sales team and are looking for a customer-focused candidate to be part of the growth. Their corporate Head Office has good transport links to the local area and offers a modern working environment with free parking.
Joining a team of 4 and reporting to the Sales Team Leader, day-to-day duties will include:
- Providing customer support via telephone and email
- Giving product advice, providing quotations, troubleshooting problems
- Building and maintaining strong B2B customer relationships
- Taking and processing sales orders onto the ERP system for bespoke products
- Dealing with complex orders involving measurements and converting inches to cm
- Using a CAD system to translate customer diagrams and managing a large, technical product base
- Seeing the order process from start to finish and handling any after-sales queries, issues, or complaints
- Dealing with and investigating problems with orders such as tracking missing deliveries with couriers and offering replacements or refunds
- Liaising with various internal departments to resolve order issues and ensure customer satisfaction
- Participating in team meetings and contributing ideas for improving sales and customer service
Working Hours
Monthly shift pattern - work 1 of the following 3 shifts for the whole month and then alternate:
- Monday to Friday (8:30am - 4:30pm)
- Monday to Friday (9am - 5pm)
- Monday to Friday (9:30am - 5:30pm)
Company Benefits
- 25 days holiday plus Bank Holidays
- Bonus scheme
- Free parking
- Pension scheme
- Health benefits scheme
- Childcare vouchers
- Cycle to work scheme
- Regular training
- Employee discount
- Opportunity to earn extra holidays for 100% attendance
This is an exciting opportunity to join a reputable business with an excellent staff retention rate. They are looking for a confident team player with strong communication skills and a proactive attitude who works well under pressure. Sales or Customer Service experience is essential for the role, but full training will be provided on the product base and computer systems.
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Sales Support Administrator employer: Forrest
Join a dynamic team in Runcorn where your contributions as a Business Development Manager will be valued and rewarded. Our modern offices foster a collaborative work culture, offering competitive salaries, a car allowance, and ample opportunities for professional growth. We prioritise employee development and satisfaction, ensuring you have the resources to thrive in your role while making a meaningful impact in the facilities and maintenance sector.
