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- Tasks: Manage urgent plant repairs and liaise with customers in a fast-paced environment.
- Company: Join a dynamic team focused on excellent customer service.
- Benefits: Competitive salary, supportive work culture, and opportunities for career growth.
- Other info: Thriving environment where you can develop your skills and advance your career.
- Why this job: Be the go-to person for solving urgent issues and making a difference.
- Qualifications: Strong organisational skills and a confident, flexible attitude required.
The predicted salary is between 28000 - 35000 £ per year.
We are currently seeking a Service Controller to work in a busy reactive office environment. The core duties involve liaising with customers who have urgent plant repair needs. If you want to pursue a career in this dynamic field and have a calm approach and excellent organisational skills, please apply today!
Job Duties:
- Liaise with customers, log and process breakdowns received via phone and email;
- Order parts;
- Plan and allocate engineers;
- Ensure all estimates and related documentation are saved on the call log with appropriate comments;
- Raise estimates for remedial works;
- Appoint 3rd parties where necessary to cover breakdowns;
- Raise order numbers upon completion and receipt of paperwork while ensuring costs are accurate;
- Communicate with customers, updating them on the status of their breakdowns;
- Raise invoices.
Essential skills: confident and flexible attitude, highly organised with a good eye for detail, computer literate, self‑motivated with a can‑do attitude, excellent communicator, strong customer service and administrative skills, and the ability to work under pressure and meet deadlines.
Service Controller in Sale employer: Forrest
Contact Detail:
Forrest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in Sale
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. As a Service Controller, you'll need to liaise with customers and engineers. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your organisational skills! Prepare a few examples of how you've successfully managed multiple tasks or tight deadlines in the past. This will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Controller in Sale
Some tips for your application 🫡
Show Off Your Organisational Skills: In your application, highlight your organisational skills. We want to see how you manage tasks and keep everything in order, especially since the role involves juggling multiple breakdowns and customer needs.
Be Customer-Focused: Make sure to emphasise your customer service experience. We love candidates who can communicate effectively and keep customers updated, so share examples of how you've done this in the past.
Detail is Key: Pay attention to the details in your application. We’re looking for someone with a good eye for detail, so make sure your CV and cover letter are free from errors and clearly outline your relevant experience.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Forrest
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Controller inside out. Familiarise yourself with the key responsibilities like liaising with customers and managing breakdowns. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise work and keep everything on track, especially under pressure.
✨Communicate Clearly
As a Service Controller, communication is key. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions and respond thoughtfully. This will demonstrate your strong customer service skills and ability to handle urgent situations.
✨Stay Calm Under Pressure
Given the fast-paced nature of the job, it's important to convey your calm approach during the interview. Share instances where you've dealt with stressful situations effectively. This will reassure the interviewer that you can handle the demands of the role without losing your cool.