At a Glance
- Tasks: Lead a team to ensure top-notch patient care and efficient service delivery.
- Company: Join the friendly and dynamic team at Forrest Medical Centre.
- Benefits: Full-time role with opportunities for professional growth and development.
- Other info: Be part of a high-achieving practice with a commitment to learning.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Experience in managing teams and a passion for patient services.
The predicted salary is between 29700 - 36300 £ per year.
An exciting opportunity has arisen to join Forrest Medical Centre as the Patient Services Manager to assist in the effective and timely delivery of patient care.
We are looking for an experienced candidate who can work closely with the senior management team and manage a team of patient advisors.
Our patient advisors are at the heart of the surgery and support patients to access the right care with the most appropriate clinician.
The post holder will supervise the patient advisors to manage patients requests and medical needs.
As a team we are on a continuous journey to learn and improve our functions and processes, we welcome an individual who is able to come on this journey with us and is willing to develop and learn new skills, whilst demonstrating the ability to work autonomously with a can-do attitude.
We anticipate, for the right candidate, that there will be opportunities for progression in the future.
This is a full time position for 37.5 hours per week.
We are open to flexibility on how these hours are spread over a typical week.
- Team coordination Lead, support and coordinate the Patient Advisor team daily.
- Frontofhouse service Ensure a professional, efficient, patient focused reception.
- Access systems Oversee telephony, care navigation, online services, triage, messaging and practice communications.
- Reception planning Manage rotas, task allocation, leave cover and workforce planning.
- Appointments and D2A Oversee booking, D2A, extended hours clinics and utilisation.
- Operational setup Ensure effective reception areas, room allocation and clinic setup.
- Patient processes Maintain registrations, online/proxy access, cancellations, interpreters, communications and workflow.
- Admin workflows Oversee scanning, correspondence, Docman, deductions, GP2GP, PCSE queries and SAR/IGPR.
- Claims & returns Support timely submission and checking of claims and activity submissions.
- Escalation point Act as first point of escalation for service issues and operational pressures.
- Staff development Support recruitment, induction, training and competency development.
- Communication standards Promote excellent communication, confidentiality and patient experience.
- Governance support Support complaints, significant events and service improvement.
- Operational readiness Maintain premises checks, room use, facilities, and stock.
- Team collaboration Work with the Practice Management Team to ensure safe, efficient operations.
We have a friendly team at Forrest Medical Centre whom are all committed to providing a high standard of service and clinical care to our patients.
We have approx. 13,000 patients registered currently and are a high achieving QOF practice.
We are proud of our GMST Training status and actively encourage learning throughout both our non-clinical and clinical team members.
We are a well-established, forward thinking, dynamic team with an excellent reputation locally and we enjoy the luxury of our purpose built facilities within our surgery in Canley.
We are part of the Go West PCN with 5 other surgeries in the area.
More information about us can be found on our website (www. fmcgp. co. uk) PLEASE NOTE - IF YOU ARE A PATIENT OF FORREST MEDICAL CENTRE AND ARE SUCCESSFUL WITH THE ROLE, YOU WILL NEED TO FIND ANOTHER SURGERY TO BE REGISTERED AT.
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Patient Services Manager in Coventry employer: Forrest
Join a well-established business in Macclesfield as an Office Administrator, where you will enjoy a supportive work culture that values professionalism and personal growth. With excellent benefits including 25 days holiday, free parking, and a cash plan after six months, this part-time role offers a rewarding opportunity to develop your skills while being the welcoming face of the company. Embrace the chance to learn and grow in a friendly environment that prioritises employee well-being and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Manager in Coventry
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Forrest.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Forrest.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Forrest, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Services Manager in Coventry
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Forrest.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Forrest.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Forrest. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Forrest. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Forrest
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Forrest’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
