At a Glance
- Tasks: Greet customers, take orders, and ensure a welcoming atmosphere in our vibrant venues.
- Company: Join Signature Group, a leading hospitality brand serving happiness across Scotland.
- Benefits: Enjoy 25%-50% staff discount, extra holiday for your birthday, and industry-leading development programmes.
- Other info: Join us in creating an inspiring workplace culture recognised as one of the best in 2024.
- Why this job: Be part of a dynamic team that values work-life balance and career growth.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
The predicted salary is between 24300 - 29700 £ per year.
25% - 50% Staff Discount in ALL Signature Venues for food and drink. An extra day's holiday for your birthday. Industry Leading Development Programmes. Employee Assistance Programme.
Join Signature Group – We Serve Happiness. At Signature Group, we’re passionate about delivering exceptional hospitality experiences across Scotland. Since 2003, we’ve grown into a leading hospitality group with over 20 unique venues, including stylish bars, award-winning restaurants, boutique hotels and even our own brewery. Our portfolio includes well-loved spots such as Kyloe Gourmet Steak Restaurant, Cold Town House, and The Spiritualist in both Glasgow and Aberdeen. With a team of over 650 dedicated professionals, we believe in investing in our people. Our tailored development programmes support career growth from entry level roles to senior management in both front and back of house environments.
We prioritise work-life balance, offering additional annual leave, flexible shifts patterns and a culture that values and rewards dedication. Our commitment to excellence extends to our workplace culture, earning us a spot on The Sunday Times Best Places to Work list in 2024. Whether you’re an aspiring chef, bartender, or manager, Signature Group offers an exciting and rewarding career path. At Signature, we believe in serving happiness in everything we do. We challenge the norm in hospitality and want to help create an industry where people want to work and can have a successful career. Our core values—Excellence, Leadership, Inclusion, Accountability, Caring, and Fun—guide us in creating a workplace that is both fulfilling and inspiring. If that sounds good, then we’d love to speak to you!
Responsibilities:
- Greet and seat customers in a friendly and professional manner, ensuring a welcoming atmosphere for all guests.
- Take customer orders accurately, provide menu recommendations, and relay any special requests to the kitchen and bar staff.
- Ensure timely and efficient service of food and drinks, while maintaining high standards of presentation and cleanliness.
- Handle customer enquiries and resolve any issues or complaints promptly to ensure guest satisfaction.
- Manage reservations, monitor table availability, and maintain a smooth flow of guests to optimise seating and minimise wait times.
Required Skills:
- Excellent Communication: Friendly and professional interaction with customers, both in person and over the phone.
- Customer Service Focus: Providing exceptional service, addressing concerns, and ensuring guest satisfaction.
- Organisation and Multitasking: Managing multiple tasks, such as seating, ordering, and coordinating with staff.
- Teamwork: Collaborating effectively with kitchen, bar, and floor staff to ensure smooth service.
- Problem-Solving: Quickly addressing issues or complaints in a calm, efficient manner.
On top of pay, also included is our wider benefits such as:
- Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues.
- Employee Assistance Programme.
- Extra annual leave days gathered through service.
- Plus so much more!
We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work/life balance.
Deputy General Manager employer: Forrest Road
Forrest Road is an attractive employer due to its commitment to employee development and work-life balance. The company offers various benefits, including generous discounts and additional annual leave, fostering a positive and rewarding work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Forrest Road. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Forrest Road
Don't be shy about reaching out to Forrest Road directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Forrest Road and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Forrest Road
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
