At a Glance
- Tasks: Handle customer queries and complaints via calls, emails, and live chat.
- Company: A successful family-run distributor with over 60 years of experience.
- Benefits: £26k salary, bonuses, 20 days holiday, and a paid day off for your birthday.
- Other info: Collaborative environment with comprehensive training and excellent career growth.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: 12 months of customer service experience and a friendly, proactive attitude.
Forrest Recruitment Ltd are delighted to be working exclusively with this successful family run, leading independent distributor who have been established for over 60 years. They are based in the heart of Wigan and as a company, they pride themselves on their customer service levels and 5-star reviews.
Reporting to the Customer Service Manager, they are seeking an experienced customer focused candidate to join their Customer Service/Sales team which boasts some very long-standing employees. Working in an open plan, busy environment with 12 x staff, the role involves handling after sales queries and complaints from B2B/B2C to maintain customer satisfaction.
Daily duties will include:
- Handling incoming calls/emails/live chat queries and complaints from customers – the company process approximately 4,500 orders per month
- Dealing with issues such as late deliveries/products damaged in transit, broken products in their warranty period/items missing/faulty products
- Logging and investigating the query through to resolution (which could involve tracking orders on courier’s portals or asking for photos/videos as evidence of faulty products to send to the technical team)
- Processing refunds/credits and returns
- Liaising with manufacturers to organise warranty repairs
- Responding to comments from customers on social media
- Using the inhouse system to track/update information, along with third party courier portals
- Keeping the customers up to date on resolution
- Working to Consumer Rights Act procedure to handle queries from the general public in the correct manner
Working hours:
- Monday to Friday
- 8am - 4:30pm
To be successful in this role, you will have a minimum of 12 months customer service experience in an office/call centre environment and the ability to build relationships. They are looking for a friendly, proactive team player who will have a positive outlook and not get phased by negative calls - someone who can look at an issue and make it better! The office has a real collaborative, team feel and all support each other, the company offer comprehensive training and there is always someone on hand to help.
Company Benefits: 20 days holiday + BH, paid day off for your birthday (rises with length of service), free parking, quarterly bonus up to £2000 per annum (based on the company and personnel performance), kitchen facilities, Christmas party and private medical insurance plan.
Customer Service Advisor in Wigan employer: Forrest Recruitment
Join a leading manufacturing business that values its employees and fosters a dynamic work culture. As a Marketing Executive, you will benefit from a competitive salary, a quarterly bonus scheme, and access to further education opportunities, ensuring your professional growth is supported. With a hands-on role in a collaborative environment, you'll have the chance to make a meaningful impact on the company's marketing strategies while enjoying a vibrant office atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Wigan
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Forrest Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Forrest Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Wigan
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Forrest Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Forrest Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Forrest Recruitment!
How to prepare for a job interview at Forrest Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
