Are you an organised and proactive Administrator who enjoys providing excellent customer service? Do you thrive in a busy office environment where no two days are the same?
Our client is a successful and growing business based in Stoke-on-Trent, looking to recruit an Administration Support Executive to join their small, friendly team. This is a varied role offering a mix of administration, customer service, sales support and office coordination, making it ideal for someone who enjoys multitasking and taking ownership of their workload. You’ll be the first point of contact for customers across the UK and internationally, ensuring enquiries are handled professionally while supporting the day-to-day running of a busy office.
- Act as the first point of contact for customer enquiries via telephone, email and face to face
- Deliver friendly, professional and efficient customer service
- Process customer sales orders and prepare quotations
- Produce pro-forma invoices and support invoicing activities
- Maintain customer accounts and build strong client relationships
- Follow up customer enquiries and sales leads
- Prepare business documents, reports and export paperwork
- Support freight forwarding and shipping administration
- Accurately process and update company records and databases
- Manage emails, scanning, filing and general office administration
- Support the wider team with day-to-day office operations
The successful candidate will have previous experience within an office administration or customer service role, excellent communication skills and a confident and professional telephone manner.
Candidates with previous experience within logistics, freight forwarding or exports will be welcomed, along with those who have dealt with international customers and export documentation. You will have strong IT skills, be able to prioritise a busy workload and can work independently using your own initiative. In return, the client offers a competitive salary, the opportunity to join a successful and growing business and free on-site parking.
Working hours are Monday to Friday, 8:00am – 5:30pm, plus 1 in 3 weekend shifts on a rota basis.
Administration Support Executive in Stoke-on-Trent employer: Forrest Recruitment
Join a leading manufacturing business that values its employees and fosters a dynamic work culture. As a Marketing Executive, you will benefit from a competitive salary, a quarterly bonus scheme, and access to further education opportunities, ensuring your professional growth is supported. With a hands-on role in a collaborative environment, you'll have the chance to make a meaningful impact on the company's marketing strategies while enjoying a vibrant office atmosphere.
