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- Tasks: Manage customer relationships and process orders in a dynamic team environment.
- Company: Join a growing company in Tunstall with a friendly atmosphere.
- Benefits: Competitive salary, structured training, and ongoing development opportunities.
- Why this job: Be the key contact for customers and make a real impact on their experience.
- Qualifications: Strong attention to detail and excellent communication skills required.
- Other info: Enjoy a variety of tasks in newly refurbished offices with career growth potential.
The predicted salary is between 25000 - 35000 £ per year.
We are currently seeking an experienced and proactive Account Handler to join our longstanding client, based in the heart of Tunstall. Due to growth and continued business success, they are looking for a dynamic individual to manage customer relationships and the order processing function of the business, alongside a small and friendly team.
In this role, you will be the main point of contact for customers, supporting their needs, maintaining strong relationships, and ensuring they receive exceptional levels of customer service. Working closely with the external sales team, you will play a key part in delivering a smooth, positive experience for every customer.
Daily duties will include:
- Process customer orders via various portals
- Maintain and build strong customer relationships
- Carrying out credit control duties for customers within your own region
- Respond promptly to enquiries via email and telephone
- Identify upselling opportunities based on customer needs
- Monitor customer accounts, track KPIs, and support retention activities
- Troubleshoot and resolve customer issues efficiently
- Develop a good understanding of products and customer requirements
- Support the Key Account Manager with quotes, proposals, CRM updates, and data reporting
- Maintain accurate account information
You’ll be joining a small, friendly team, in beautifully, newly refurbished offices. The role offers plenty of variety and the chance to contribute to the growing organisation. You will receive a structured 4-week training programme, along with ongoing support and development opportunities.
The successful candidate will bring strong attention to detail, a reliable and positive attitude, and the ability to remain professional in a fast-paced environment. You should be confident communicating with customers both verbally and in writing, be quick to learn new systems such as ERP or CRM tools, and comfortable adapting to changing priorities. We are looking for a candidate who has a genuine commitment to delivering excellent customer service and building strong, lasting relationships.
For more information regarding the above role, please call Nicola and Amy or forward your CV for consideration. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
Account Handler in Stafford employer: Forrest Recruitment
Contact Detail:
Forrest Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler in Stafford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Handler role, and who knows? They might just have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they value customer service. Think of examples from your past experiences that showcase your ability to build relationships and handle customer queries effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your job search. Plus, applying directly can sometimes give you a leg up in the process. So, get your CV polished and let’s get you that Account Handler position!
We think you need these skills to ace Account Handler in Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Account Handler role. Highlight your customer service experience and any relevant achievements to show us you're the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how you can contribute to our team. Be genuine and let your personality shine through – we love to see enthusiasm!
Showcase Your Communication Skills: Since you'll be the main point of contact for customers, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure there are no typos or errors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Forrest Recruitment
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the company and its products. Research Tunstall's services and think about how they relate to customer needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer relationships, prepare examples from your past experiences where you've excelled in customer service. Think about specific situations where you resolved issues or built strong relationships, as these will demonstrate your suitability for the position.
✨Be Ready for Role-Specific Questions
Expect questions related to order processing, credit control, and upselling. Brush up on relevant terminology and be prepared to discuss how you would handle various scenarios. This shows that you understand the responsibilities of an Account Handler and are ready to tackle them.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
