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- Tasks: Manage urgent plant repair requests and coordinate with customers and suppliers.
- Company: Fast-paced company in the plant repair industry.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Other info: Exciting role with a chance to thrive in a busy office setting.
- Why this job: Join a reactive team and make a difference in customer service every day.
- Qualifications: Strong organisational skills and a calm approach to problem-solving.
The predicted salary is between 28000 - 35000 £ per year.
Currently seeking to recruit a Service Controller, to work in a busy reactive office environment. Core duties shall be to liaise with customers who have urgent plant repair needs. If you wish to pursue a career in a reactive but exciting field and have a calm approach and excellent organisation skills, then please apply today!
Job duties:
- Liaising with customers, logging and processing breakdowns received via phone and emails.
- Ordering parts for customer breakdowns diagnostics, raise estimates for remedial works.
- Appoint 3rd parties where necessary to cover breakdowns.
Service Controller employer: Forrest Recruitment
Contact Detail:
Forrest Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Controller, you'll be liaising with customers regularly. Role-play scenarios with friends or family to get comfortable handling urgent requests and maintaining a calm approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills for a reactive office environment. We want to see how you can handle urgent situations with a calm approach!
Craft a Compelling Cover Letter: Use your cover letter to showcase your organisational skills and your passion for the role. Tell us why you're excited about working as a Service Controller and how you can contribute to our team.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be liaising with customers regularly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Forrest Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Controller. Familiarise yourself with the core duties like liaising with customers and processing breakdowns. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisation Skills
Since excellent organisation skills are crucial for this role, prepare examples from your past experiences where you've successfully managed multiple tasks or handled urgent situations. Be ready to discuss how you prioritise tasks and keep everything running smoothly, especially in a busy environment.
✨Practice Customer Interaction Scenarios
As you'll be liaising with customers regularly, it's important to showcase your communication skills. Think of potential scenarios you might face, such as dealing with an upset customer or coordinating with third parties. Practising these interactions can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for logging breakdowns, or how they handle high-pressure situations. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.