At a Glance
- Tasks: Resolve tech issues, support IT infrastructure, and oversee upgrades in a dynamic role.
- Company: Join a successful professional services business with a friendly, collaborative IT team.
- Benefits: Competitive salary, ongoing training, and a supportive work environment.
- Other info: Great career development opportunities in a forward-thinking organisation.
- Why this job: Make a real impact while developing your skills with enterprise-level technologies.
- Qualifications: Experience in Technology Operations and strong knowledge of Microsoft technologies required.
The predicted salary is between 40000 - 45000 £ per year.
Senior Technology Operations Analyst, Stoke-on-Trent, Permanent, £45,000 - £55,000 DOE
We are currently seeking an experienced Senior Technology Operations Analyst to join a successful and growing professional services business based in Stoke-on-Trent.
This is a hands-on role where you'll become an integral part of a friendly, collaborative IT team, helping to keep the company's technology running smoothly.
From resolving technical issues and supporting their IT infrastructure to overseeing technology upgrades and cyber security projects, no two days will be the same.
It's a great opportunity for someone who enjoys a varied role and wants to continue developing their skills while working with a wide range of enterprise-level technologies.
The successful candidate will...
- Act as the escalation point for complex technical issues and major incidents.
- Support and maintain Microsoft 365, Azure, Windows Server, Entra ID and Microsoft Intune.
- Manage cloud infrastructure, networking, virtualisation, telephony and end-user technology.
- Monitor system performance and ensure business-critical services remain secure and reliable.
- Support infrastructure upgrades, migrations and technology improvement projects.
- Drive automation, standardisation and continuous improvement across IT operations.
- Produce and maintain technical documentation and support procedures.
- Mentor and support other members of the Technology team.
- Work alongside the Cyber Security team to investigate incidents, manage vulnerabilities and strengthen security controls.
The ideal candidate will be an experienced IT professional with a background in Technology Operations, Infrastructure or Senior Technical Support.
You will have strong technical knowledge across Microsoft technologies, including Microsoft 365, Azure, Windows Server, Active Directory, Entra ID and Intune, together with experience supporting enterprise networking and cloud environments.
You will also have excellent troubleshooting and problem-solving abilities, a solid understanding of cyber security best practices, experience working within IT service management environments and the ability to communicate effectively with both technical and non-technical colleagues.
A proactive attitude, strong organisational skills and a genuine passion for technology are essential.
In return the company offer a modern working environment, ongoing training and career development a supportive and collaborative team culture.
If you're looking for your next step within a forward-thinking organisation that is continuing to invest in its technology and people, we'd love to hear from you.
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
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Senior Technology Operations Analyst employer: Forrest Recruitment
Join a leading manufacturing business that values its employees and fosters a dynamic work culture. As a Marketing Executive, you will benefit from a competitive salary, a quarterly bonus scheme, and access to further education opportunities, ensuring your professional growth is supported. With a hands-on role in a collaborative environment, you'll have the chance to make a meaningful impact on the company's marketing strategies while enjoying a vibrant office atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technology Operations Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Forrest Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Forrest Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Forrest Recruitment!
✨Direct Apply to Forrest Recruitment
Let's not forget to apply directly through the Forrest Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Technology Operations Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Forrest Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Forrest Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Forrest Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
