At a Glance
- Tasks: Coordinate schedules and manage customer enquiries in a fast-paced environment.
- Company: Supportive and growing business in Newcastle Under Lyme.
- Benefits: Competitive salary, permanent role, and career development opportunities.
- Other info: Enjoy a stable job with opportunities for progression.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in scheduling or coordination with strong communication skills.
The predicted salary is between 25200 - 30800 £ per year.
Permanent position based in Newcastle Under Lyme with a salary of £28,500 - £30,000 DOE. The role requires 40 hours per week, including one Saturday per month (9am-2pm) with TOIL.
Key Responsibilities:
- Handling inbound customer enquiries and resolving issues professionally
- Speaking with customers to understand repair requirements and circumstances
- Scheduling and coordinating engineers' appointments and workloads
- Managing diaries and prioritising urgent cases
- Maintaining accurate records and updating internal systems
- Delivering excellent customer service in a fast-paced environment
Skills and Experience Required:
- Previous experience in a scheduling, planning, or coordination role
- Strong communication and customer service skills
- Excellent organisational and time-management abilities
- Ability to remain calm, empathetic, and professional in challenging situations
- Strong administrative and computer skills
What the Company Offers:
- Competitive salary of £28,500–£30,000 DOE
- Permanent, stable employment
- Supportive and growing business environment
- Opportunities for career development and progression
For more information regarding the above role, please forward your CV for consideration. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
Scheduler employer: Forrest Recruitment
As an HR Manager in the vibrant Manchester City Centre, you will join a dynamic and supportive work culture that values independence and innovation. The company offers flexible working arrangements, competitive salary, and opportunities for professional growth, allowing you to shape your role and make a significant impact within a thriving business. With a commitment to employee wellbeing and development, this is an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Forrest Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Forrest Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Forrest Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Forrest Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Forrest Recruitment!
How to prepare for a job interview at Forrest Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
