At a Glance
- Tasks: Support customers via phone and email, manage orders, and build strong B2B relationships.
- Company: Established family-run business with a stellar reputation for quality.
- Benefits: Competitive salary, modern office, free parking, and a supportive team environment.
- Other info: Great transport links and opportunities for career growth.
- Why this job: Join a dynamic sales team and make a real difference in customer satisfaction.
- Qualifications: Customer-focused attitude and strong communication skills.
The predicted salary is between 28750 - 28750 £ per year.
We are delighted to be partnered exclusively with this extremely well established, family run business who have an outstanding reputation for the quality of their products/service. Due to continued success, they are expanding their dynamic sales team and are looking for a customer-focused candidate to be part of the growth. Their corporate Head Office has good transport links to the local area and offers a modern working environment with free parking.
Joining a team of 4 and reporting to the Sales Team Leader, day to day duties will include:
- Providing customer support via telephone and email
- Giving product advice, providing quotations and troubleshooting problems
- Building and maintaining strong B2B customer relationships
- Taking and processing sales orders onto the ERP system for bespoke products
- Dealing with complex orders involving measurements and converting inches to cm
- Using a CAD system to translate customer diagrams and managing a large, technical product base
- Seeing the order process from start to finish and handling any after-sales queries/issues/complaints
- Dealing with and investigating problems with orders such as tracking missing deliveries with couriers and offering replacements/refunds
- Liaising with various internal departments to resolve order issues and ensure customer satisfaction
Sales Support Specialist employer: Forrest Recruitment
Join a leading manufacturing business that values its employees and fosters a dynamic work culture. As a Marketing Executive, you will benefit from a competitive salary, a quarterly bonus scheme, and access to further education opportunities, ensuring your professional growth is supported. With a hands-on role in a collaborative environment, you'll have the chance to make a meaningful impact on the company's marketing strategies while enjoying a vibrant office atmosphere.
