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- Tasks: Lead a dynamic customer service team and ensure exceptional service delivery.
- Company: Rapidly growing service provider with a supportive work environment.
- Benefits: Hybrid working, 25 days leave plus birthday off, BUPA healthcare, and loyalty schemes.
- Why this job: Make a real impact by leading a passionate team in delivering world-class customer service.
- Qualifications: 2 years of leadership experience in customer service and strong team management skills.
- Other info: Enjoy excellent career growth opportunities and a comprehensive onboarding process.
A leading service provider who are growing rapidly have an exciting opportunity for a proven Customer Services Team Leader, with 2 years’ proven experience at leadership level.
Benefits:- Hybrid working
- 25 days annual leave, plus one day for your birthday
- 8 days bank holidays
- Loyalty scheme
- BUPA healthcare
- Employee Assistant programme
- Cycle2work scheme
- Comprehensive onboarding
- An extremely supportive work-based environment
- Based in a non-call centre environment, you must pride yourself on delivering exceptional customer services, focused on team level support and have at least two years’ proven Team Leadership experience
- You shall be managing escalations and formal complaints, auditing calls and emails; whilst driving continuous improvement and be passionate about delivering world-class customer services
- Managing a team, ensuring they have clear targets, focus and the support to thrive
- Closely monitoring service level agreements and pro-actively driving performance
- Conducting regular quality assurance audits across calls, emails and live chat
- Analysing performance trends for audit planning and training purposes
- Providing 1-2-1 coaching and mentoring
- Monitor key performance metrics
- Minimum two years in a similar role, with a proven track record of performance and leadership
- Proven experience of managing a team of three or more, including regular 1-2-1’s and team meetings
- Strong leadership and team management skills are essential to succeed in this role
If you pride yourself on providing world-class customer services and want to play a pivotal role in delivering in a Customer Service Team Leader role, then please apply today!
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
Customer Services Team Leader in Sale employer: Forrest Recruitment
Contact Detail:
Forrest Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader in Sale
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interview skills with a mate or in front of the mirror. Focus on how you can demonstrate your leadership experience and customer service passion. Confidence is key!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about the role.
We think you need these skills to ace Customer Services Team Leader in Sale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Team Leader role. Highlight your leadership experience and any specific achievements that showcase your ability to manage a team and deliver exceptional customer service.
Showcase Your Skills: In your application, emphasise the skills mentioned in the job description, like managing escalations and conducting quality assurance audits. We want to see how you’ve used these skills in your previous roles!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and qualifications quickly. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Forrest Recruitment
✨Know Your Stuff
Make sure you’re familiar with the company’s values and customer service philosophy. Research their recent achievements and challenges in the industry. This will help you tailor your answers and show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experience where you successfully led a team, managed escalations, or improved performance metrics. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Be Ready for Role-Play
Since this role involves managing complaints and escalations, be prepared for potential role-play scenarios during the interview. Practice how you would handle difficult customer situations, focusing on empathy and problem-solving.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, performance expectations, or the company’s approach to customer service. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
