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For Companies At a Glance
- Tasks: Lead a dynamic team, manage escalations, and coach members to deliver top-notch customer service.
- Company: A leading UK service provider with a vibrant and supportive culture.
- Benefits: Enjoy 25 days annual leave, BUPA healthcare, and a hybrid working model.
- Why this job: Make a significant impact while growing your leadership skills in a thriving environment.
- Qualifications: At least two years of leadership experience and a passion for customer service.
- Other info: Join a company that values growth and teamwork!
The predicted salary is between 36000 - 60000 £ per year.
A leading service provider in the UK is seeking a Customer Services Team Leader with at least two years of leadership experience. This role offers a hybrid working model and competitive benefits including 25 days annual leave, BUPA healthcare, and a supportive environment.
The ideal candidate will excel in team management and delivering exceptional customer services. Responsibilities include:
- Managing escalations
- Conducting audits
- Coaching team members
Join this vibrant company to make a significant impact!
Customer Services Team Lead – Hybrid & Growth in Sale employer: Forrest Recruitment
Contact Detail:
Forrest Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Lead – Hybrid & Growth in Sale
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've handled escalations or coached team members in the past. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in making an impact!
We think you need these skills to ace Customer Services Team Lead – Hybrid & Growth in Sale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and customer service skills. We want to see how you've managed teams and handled escalations in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Services Team Lead role. Share your passion for team management and how you can contribute to our vibrant company culture.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead and improve customer service. Numbers speak volumes, so if you’ve increased customer satisfaction scores or reduced response times, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Forrest Recruitment
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've successfully managed a team and handled escalations in the past.
✨Showcase Your Customer Service Skills
Prepare to discuss your approach to delivering exceptional customer service. Think of scenarios where you went above and beyond for customers and how you coached your team to do the same. This will demonstrate your commitment to excellence.
✨Familiarise Yourself with the Company
Research the company’s culture, mission, and recent achievements. Being able to reference specific initiatives or values during your interview shows genuine interest and helps you connect with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the challenges the team currently faces or how success is measured. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
