Facilities Coordinator / Helpdesk Coordinator in Runcorn

Facilities Coordinator / Helpdesk Coordinator Runcorn (WA7) £28,000 Excellent opportunity for someone with a background in facilities operations, maintenance coordination, or service delivery to develop their career within a dynamic and fast-paced FM environment. Key Responsibilities * Act as the main point of contact between customers, engineers, and suppliers, ensuring smooth communication across all facilities operations. * Handle inbound and outbound calls and emails in a professional manner, delivering efficient support and updates on ongoing jobs. * Coordinate and schedule reactive, planned, and preventative maintenance works, ensuring resources are deployed effectively. * Liaise with engineers to arrange same-day responses for urgent and high-priority issues. * Log, track, and update jobs through the company’s CAFM/ticketing system, ensuring all details are accurate and up to date. * Allocate tasks to appropriately skilled engineers to maximise first-time fix rates and meet SLA/KPI targets. * Record all job progress, site notes, and technical information to maintain accurate and compliant documentation. * Process engineer job cards promptly, ensuring timely updates and completion records. * Schedule engineer appointments and manage workloads across regions or service lines. * Raise invoices and support the billing process for completed works. * Keep customers informed throughout the job lifecycle, providing timely updates on progress and resolutions. About You * Previous experience in a Facilities Coordinator, Service Desk, Scheduler, or Helpdesk role within Facilities Management, Building Maintenance, or Property Services. * Strong organisational and multitasking abilities, with the ability to manage competing priorities under pressure. * Excellent communication and interpersonal skills, with a customer-first approach. For further information about this opportunity please call Abbie at Forrest Recruitment for a confidential discussion – (phone number removed). Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn and Facebook for updates, recruitment information, new vacancies and more