At a Glance
- Tasks: Support customers and build strong relationships in a busy sales support team.
- Company: Join a successful manufacturing business known for exceptional customer service.
- Benefits: Enjoy a bonus scheme, 25 days holiday, health benefits, and more.
- Other info: Full training provided in a supportive and dynamic work environment.
- Why this job: Make a real impact by helping customers and driving business growth.
- Qualifications: Previous customer service or sales support experience is essential.
The predicted salary is between 27500 - 27500 £ per year.
Preston – Permanent – £27,500 per annum
Forrest Recruitment are seeking a Customer Support Administrator to join our client, a successful and growing manufacturing business based in Preston. This is an exciting opportunity to join a well-established organisation that supplies products nationwide and prides itself on delivering exceptional customer service.
Working within a busy sales support team, you will play a key role in supporting customers, maintaining strong relationships and assisting with the continued growth of the business.
Duties will include:
- Working closely with Field Account Managers to support a designated sales territory and key customer accounts
- Building and maintaining strong relationships with customers to encourage repeat business and growth
- Managing customer communications via telephone and email
- Processing customer orders accurately and efficiently for dispatch
- Providing product and service information to customers
- Resolving customer queries and issues in a professional and timely manner
- Following up new customer accounts and supporting customer onboarding
- Supporting Field Account Manager activity through follow-up calls and customer contact
- Following up on sample placements and customer opportunities
- Making proactive outbound calls to customers when required
- Reviewing customer terms and agreements within company guidelines
- Attending and contributing to sales meetings and team conferences
- Maintaining accurate customer records and administration
Working hours: Monday to Friday – 38.5 hours per week, Rotating shift pattern between 8:30am and 5:30pm
Company Benefits: Bonus scheme, 25 days holiday plus Bank Holidays, Up to 3 additional days holiday per year awarded for 100% attendance, Company pension scheme, Health benefits package, Cycle to Work scheme, Childcare voucher scheme, Free onsite parking, Full in-house training provided
The successful candidate will possess previous customer service, sales support or account management experience and be able to demonstrate excellent communication, administration and relationship-building skills. You will have a positive and proactive approach, strong attention to detail and a genuine passion for delivering outstanding customer service.
Customer Support Administrator in Rishton employer: Forrest Recruitment
Join a leading manufacturing business that values its employees and fosters a dynamic work culture. As a Marketing Executive, you will benefit from a competitive salary, a quarterly bonus scheme, and access to further education opportunities, ensuring your professional growth is supported. With a hands-on role in a collaborative environment, you'll have the chance to make a meaningful impact on the company's marketing strategies while enjoying a vibrant office atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator in Rishton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Forrest Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Forrest Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Administrator in Rishton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Forrest Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Forrest Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Forrest Recruitment!
How to prepare for a job interview at Forrest Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
