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- Tasks: Assist customers with sales inquiries and provide top-notch service.
- Company: Award-winning business in Ormskirk with a friendly atmosphere.
- Benefits: Competitive salary, free parking, and supportive team environment.
- Why this job: Join a growing team where your hard work is recognised and rewarded.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible hours with opportunities for career growth.
The predicted salary is between 27000 - 27000 £ per year.
An exciting opportunity has arisen to join an award-winning business in the Ormskirk area who are recruiting due to continued growth and success. The company offers a modern, friendly working environment with free parking and is also close to public transport links. They are seeking customer-focused candidates to join their existing Customer Service/Sales team of 12. If you have a passion for delivering high standards of customer care and want to work in a supportive team environment where hard work is rewarded, then this could be the perfect organisation for you!
Key duties will include:
- Handling high volumes of incoming calls from customers with new sales enquiries or queries/amendments to existing orders
- Finding out about the customer's requirements and discussing relevant packages/prices
- Processing sales onto the CRM system and taking payments
- Promoting and upselling additional services
- Building rapport with customers and understanding their individual needs/overcoming objections
- Following up warm leads received via the website to convert into a sale
- Handling after-sales queries and complaints
- Working to team and individual sales targets (retailer gift vouchers awarded for targets achieved)
Hours of work:
- Monday-Friday (9am-5:30pm with 1 hour for lunch)
- 1 in 3 Saturdays (9am-5pm) with a day off in lieu through the week
- Very occasional need to work on Sundays at busy periods
Our client is keen to speak to customer service/sales professionals with strong communication skills and a team-player attitude. The ideal candidate will be results-driven, self-motivated and able to multitask.
If this sounds like you and you would like to find out more about this fantastic opportunity, please call Leanne at Forrest Recruitment for a confidential discussion. Alternatively, please forward your CV for immediate consideration.
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
Customer Service/Sales Advisor in Ormskirk employer: Forrest Recruitment
Contact Detail:
Forrest Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Sales Advisor in Ormskirk
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your phone skills! Since you'll be handling high volumes of calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any customer queries that come your way.
✨Tip Number 3
Be prepared to share your success stories! Think of examples where you've gone above and beyond for customers or hit sales targets. This will demonstrate your results-driven attitude and show them you're the perfect fit for their team.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service/Sales Advisor in Ormskirk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service/Sales Advisor role. Highlight any previous customer service experience and sales achievements to show us you're the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer care and sales. Let us know why you want to join our team and how you can contribute to our success.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use friendly language and demonstrate your ability to connect with customers right from the start!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Forrest Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about times when you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to meet the expectations of the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and show that you value communication, which is key in a customer service/sales position.
✨Be Ready to Discuss Sales Techniques
Since the role involves upselling and processing sales, be prepared to discuss your approach to sales. Think about how you would handle objections and convert leads into sales, as this will highlight your suitability for the position.