At a Glance
- Tasks: Assist French and German-speaking customers via calls and emails, processing orders efficiently.
- Company: Join a dynamic team in North Manchester with a focus on customer service excellence.
- Benefits: Enjoy competitive holidays, product discounts, and free onsite parking.
- Other info: Great opportunity for career growth and collaboration across departments.
- Why this job: Be part of a supportive environment with an early finish on Fridays!
- Qualifications: Fluency in French and German, plus 3 years in customer service or export roles.
The predicted salary is between 25000 - 32000 £ per year.
North Manchester Based. Monday to Friday, 36.5 hours per week – with an early Friday Finish.
Responsibilities
- Manage incoming calls and emails from French and German-speaking customers and Sales Managers
- Respond to website and inbox queries professionally and efficiently
- Process orders from French and German-speaking countries
- Support order processing for other markets during busy periods
- Book pallets and parcels via courier systems when required
- Collaborate with internal departments on occasional tasks and projects
Essentials
- Minimum 3 years’ experience in an Export/ Customer Service role, with familiarity exporting products
- Fluent in both French and German (written and spoken)
- Excellent time management and communication skills
- Working knowledge of Dynamics 365, CRM systems, or SAP will prove a strong advantage
Excellent Company Benefits package including competitive holiday allowance, product discounts and free onsite parking.
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
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French & German-Speaking Customer Service Advisor employer: Forrest Recruitment
Join a dynamic team in North Manchester as a French & German-Speaking Customer Service Advisor, where we prioritise employee well-being with a competitive benefits package, including generous holiday allowances and product discounts. Our supportive work culture fosters collaboration and growth, providing ample opportunities for professional development while enjoying an early finish on Fridays.
StudySmarter Expert Advice🤫
We think this is how you could land French & German-Speaking Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn, especially those in customer service or export roles. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in French and German, brush up on your conversational skills. Maybe even role-play common customer service scenarios with a friend.
✨Tip Number 3
Prepare for the interview by researching the company and its products. Knowing what they offer will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace French & German-Speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially in export roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your fluency in French and German!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your time management skills and any experience with CRM systems like Dynamics 365 or SAP.
Be Professional Yet Personable:When writing your application, keep it professional but let your personality shine through. We love candidates who can communicate effectively and show a bit of their character!
Apply Through Our Website:To make sure your application gets seen, apply directly through our website. It’s the best way for us to receive your details and get you into the process smoothly!
How to prepare for a job interview at Forrest Recruitment
✨Brush Up on Your Language Skills
Since the role requires fluency in both French and German, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing customer scenarios.
✨Know the Company and Its Products
Do some research on the company and its offerings. Understanding their products and services will help you answer questions more effectively and show that you're genuinely interested in the role. Plus, it’ll give you a chance to ask insightful questions!
✨Prepare for Customer Scenarios
Think about common customer service challenges you might face in this role. Prepare examples from your past experience where you successfully handled difficult situations or queries. This will showcase your problem-solving skills and ability to manage customer expectations.
✨Familiarise Yourself with Relevant Software
If you have experience with Dynamics 365, CRM systems, or SAP, be ready to discuss it. If not, take some time to learn the basics of these systems. Showing that you’re proactive about learning new tools can set you apart from other candidates.
