At a Glance
- Tasks: Assist French and German-speaking customers with queries and order processing.
- Company: Dynamic customer service team in North Manchester.
- Benefits: Competitive salary, early Friday finish, and supportive work environment.
- Other info: Monday to Friday role with a focus on customer satisfaction.
- Why this job: Join a vibrant team and enhance your language skills while helping customers.
- Qualifications: Fluency in French and German, plus strong communication skills.
The predicted salary is between 24000 - 32000 £ per year.
Job Overview
, North Manchester Based, £28,000 DOE.
Monday to Friday, 36.5 hours per week – with an early Friday Finish.
Responsibilities
- Manage incoming calls and emails from French and German-speaking customers and Sales Managers
- Respond to website and inbox queries professionally and efficiently
- Process orders from French and German-speaking countries
- Support order processing for other markets during busy periods
- Book pallets and parcels via courier systems when required
- Collaborate with internal departments on occasional tasks and projects
Essentials
- Minimum 3 years’ experience in an Export / Customer Service role, with familiarity exporting products
- Fluent in both French and German (written and spoken)
- Excellent time management and communication skills
- Working knowledge of Dynamics 365, CRM systems, or SAP will prove a strong advantage
- Excellent Company Benefits package including competitive holiday allowance, product discounts and free onsite parking
For full details, please email your CV FAO : TARA to
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
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French & German-Speaking Customer Service Advisor in Manchester employer: Forrest Recruitment
Join a dynamic team in North Manchester as a French & German-Speaking Customer Service Advisor, where we prioritise employee well-being and professional growth. Enjoy a supportive work culture that values diversity and offers opportunities for advancement, alongside competitive benefits including an early finish on Fridays. Our commitment to excellence ensures that you will find meaningful and rewarding employment in a vibrant environment.
StudySmarter Expert Advice🤫
We think this is how you could land French & German-Speaking Customer Service Advisor in Manchester
✨Tip Number 1
Make sure you brush up on your French and German language skills before the interview. We want to see you confidently handling customer queries in both languages, so practice common phrases and responses that might come up.
✨Tip Number 2
Research the company and its values. Knowing what we stand for at StudySmarter will help you tailor your answers during the interview. Show us how your personal values align with ours!
✨Tip Number 3
Prepare some questions to ask us at the end of the interview. This shows your interest in the role and gives you a chance to find out more about our team dynamics and work culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen on joining the StudySmarter family!
We think you need these skills to ace French & German-Speaking Customer Service Advisor in Manchester
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for a French & German-Speaking Customer Service Advisor, make sure to highlight your language proficiency in your application. Use examples of how you've used these languages in previous roles or experiences.
Tailor Your CV and Cover Letter:We want to see how you fit into our team! Customise your CV and cover letter to reflect the skills and experiences that match the job description. Mention your customer service experience and any relevant achievements.
Be Professional Yet Personable:When writing your application, strike a balance between professionalism and a friendly tone. We value a personable approach, especially in customer service, so let your personality shine through!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to review your application and get back to you quickly!
How to prepare for a job interview at Forrest Recruitment
✨Brush Up on Your Language Skills
Since the role requires fluency in both French and German, make sure you’re comfortable speaking and writing in both languages. Practise common customer service scenarios in these languages to show your proficiency during the interview.
✨Know the Company Inside Out
Research the company’s values, mission, and recent news. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the company.
✨Prepare for Common Customer Service Questions
Think about how you would handle various customer service situations, especially those that might arise with French and German-speaking customers. Prepare examples from your past experiences that showcase your problem-solving skills and ability to remain calm under pressure.
✨Showcase Your Communication Skills
During the interview, focus on your ability to communicate clearly and professionally. Use examples that highlight your experience in managing calls and emails, and be ready to demonstrate how you would respond to a customer query in both languages.
