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- Tasks: Be the go-to person for customer queries and manage orders like a pro.
- Company: Join a leading manufacturer and distributor during an exciting growth phase.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Dynamic team atmosphere with potential to advance into account management.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in sales admin and a passion for customer service.
The predicted salary is between 28000 - 32000 £ per year.
Our client is a leading manufacturer and distributor who are looking for a dynamic, pro-active and enthusiastic Customer Service Co-ordinator to join their team during an exciting period of growth. Working in a well-established team, you will be the first point of contact for all incoming customer contact.
Responsibilities:
- Processing of daily orders received from B2B and B2C customers for the UK and globally
- Booking courier and creating commercial invoices
- Fact-finding about customer needs, providing quotes and following up enquiries
- Responding and communicating with customers regarding customer orders and stock queries
- Tracking customer orders, liaising with couriers and seeing through to successful delivery
- Utilising a CRM system to maintain customer details and process orders
- Arranging returns and collections and issuing customer accounts with credits
- Recording complaints in the system and circulating to relevant staff members
If you have proven experience working within a busy sales admin role and are looking to work for an exciting and successful business, who take pride in providing a great place to work and also offer opportunities to grow into account management or field sales, then please get in touch.
Email your CV FAO: Lisa
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
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Customer Service/Export Co-ordinator employer: Forrest Recruitment
Contact Detail:
Forrest Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Export Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service/Export Co-ordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and their products, especially if they’re a leading manufacturer and distributor. Show them you’re not just another candidate; you’re genuinely interested in what they do.
✨Tip Number 3
Practice your communication skills. As a Customer Service Co-ordinator, you'll be the first point of contact for customers. Role-play with a friend to nail down how you’d handle inquiries and complaints effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing enthusiastic candidates who are keen to join our exciting team!
We think you need these skills to ace Customer Service/Export Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service/Export Co-ordinator role. Highlight any relevant experience in sales admin or customer service to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our team. Keep it concise but engaging – we want to see your personality!
Showcase Your Communication Skills: As the first point of contact for customers, strong communication is key. In your application, give examples of how you've effectively communicated with customers or resolved issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Forrest Recruitment
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their products, services, and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples of how you've handled customer queries or complaints in the past. Highlight your problem-solving skills and ability to stay calm under pressure.
✨Familiarise Yourself with CRM Systems
As the job involves using a CRM system, it’s a good idea to brush up on your knowledge of these tools. If you have experience with any specific systems, mention them during the interview to demonstrate your readiness for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, growth opportunities, and what success looks like in this role. This shows that you’re not just looking for any job, but that you’re keen on making a meaningful contribution.