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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer support via phone and email.
- Company: Join a successful, people-focused business with a strong industry reputation.
- Benefits: Competitive salary, supportive culture, and opportunities for career growth.
- Other info: Enjoy a dynamic work environment with a focus on employee well-being.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in customer service and team supervision is a plus.
The predicted salary is between 30000 - 33000 £ per year.
Forrest Recruitment Ltd are delighted to be working with a successful, forward-thinking business who are leaders in their field and have decades of industry experience. They are an attractive employer who have a culture focused firmly on their people and on providing a quality service to their customers. They boast an impressive staff retention rate and due to continued growth, they are seeking a Customer Service Supervisor to join their Customer Care team of 7 based at their Head Office in Chorley.
You will play a key role in delivering a first-class customer experience - the job is primarily focused on day-to-day customer support via telephone and email, alongside which you will support the Customer Care Manager with supervising the team and helping to coordinate the daily operations for the team.
Customer Care duties (70% of role):
- Delivering a first-class customer experience, by offering advice and resolving queries through to resolution.
- Communicating with customers via telephone and email to assist with general enquiries, product advice and order status updates.
- Providing clear information and resolving the query to the customer’s satisfaction.
- Using the ERP system to maintain detailed customer records, provide order updates and make amendments to orders.
- Effectively managing own workload and diarising callbacks on the system.
Customer Care Supervisor employer: Forrest Recruitment
Contact Detail:
Forrest Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Care Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and their customer care philosophy. Think about how your experience aligns with their values and be ready to share specific examples of how you've delivered first-class customer service in the past.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you feel more confident and articulate when discussing your skills and experiences related to supervising a team and managing customer queries.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application for the Customer Care Supervisor position. Plus, it shows you're serious about joining our fantastic team in Chorley!
We think you need these skills to ace Customer Care Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Care Supervisor role. Highlight any previous customer service experience and supervisory roles you've held, as this will show us you're a great fit for the team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer care and how you can contribute to our culture of providing top-notch service. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since the role involves a lot of communication with customers, make sure your application showcases your written communication skills. Keep it clear, concise, and professional – we want to see how you can effectively convey information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fantastic team!
How to prepare for a job interview at Forrest Recruitment
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their values, culture, and what makes them a leader in their field. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Care Skills
Since the role is heavily focused on delivering a first-class customer experience, prepare examples from your past experiences where you've successfully resolved customer queries or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Team Leadership Abilities
As a Customer Care Supervisor, you'll be supporting the Customer Care Manager and supervising a team. Be ready to discuss your leadership style and provide examples of how you've motivated or managed a team in the past. Highlight any experience you have in coordinating daily operations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows that you're not just looking for any job, but that you're specifically interested in this position and how you can contribute to their success.