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- Tasks: Be the friendly voice for customers, resolving queries and ensuring a top-notch experience.
- Company: Join a forward-thinking company that values its people and offers a supportive culture.
- Benefits: Enjoy 33 days holiday, birthday off, and perks like free drinks and employee discounts.
- Why this job: Make a real difference in customer care while developing your communication skills.
- Qualifications: Strong customer service focus and excellent communication skills are essential.
- Other info: Potential for temp-to-perm roles and a dog-friendly office environment.
The predicted salary is between 18000 - 36000 £ per year.
Forrest Recruitment Ltd are delighted to be working exclusively with a successful, forward-thinking business who are leaders in their field and have decades of industry experience. They are an attractive employer who have a culture focused firmly on their people and on providing a quality service to their customers. They boast an impressive staff retention rate and due to a busy period, they are seeking additional support in their Customer Care team based at their Head Office in Chorley.
They are seeking customer-focused candidates to act as the first point of contact for clients and ensuring a seamless customer experience. Duties will include:
- Handling up to 70 inbound calls per day via a headset
- Delivering a first-class customer experience, offering advice and resolving queries relating to orders, deliveries and complaints
- Providing product advice (full training provided) and discussing warranty claims
- Handling queries and complaints regarding damages, quality issues and incorrect products
- Providing information on delivery status/ETAs and tracking products in transit
- Making amendments to orders such as changing the delivery address or adding on additional products
- Logging all call notes on the ERP system and updating customer records
- Setting own callbacks on the system to make follow-up contact as agreed with customers
- Demonstrating empathy with customers to diffuse situations, ensure repeat business and promote a positive company brand
- Liaising internally with different departments (e.g. sales/dispatch to ensure smooth customer experience)
- Communicating effectively with customers via email
- Escalating complaints to the Manager where necessary once exhausted all options to resolve the customer issue
Working hours (40 hours per week): Monday to Friday - alternating weekly shift pattern - 8am-4:30pm/9am-5:30pm
Company Benefits:
- 33 days holiday (including Bank Holidays and extended Xmas break)
- Paid day off for your birthday
- Life Circumstances Leave
- Company Social Events
- Holiday Buy Back Scheme
- Volunteering Days
- Recommend a Friend scheme
- Company Sick Pay
- Enhanced Maternity and Paternity Leave
- Free tea, coffee, and soft drinks
- Employee Discount Scheme
- Free on-site car parking
Please note - dog friendly office. Due to continued expansion, these roles could go temp-perm for the right candidates. The ideal candidate will have a strong focus on customer service, exceptional communication skills and be self-sufficient to manage their own workload. A confident, professional telephone manner is essential, along with the ability to solve problems and build rapport with customers.
For more information regarding the above role, please call Adele or forward your CV for consideration. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn and Facebook for updates, recruitment information, new vacancies and more!
Customer Care Advisor employer: Forrest Recruitment
Contact Detail:
Forrest Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Get to know the company! Research their values and culture, especially since they focus on providing a quality service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling up to 70 calls a day, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common customer queries and complaints.
✨Tip Number 3
Show off your empathy! In customer care, understanding and diffusing situations is key. Think of examples from your past experiences where you’ve successfully resolved issues or helped someone out – these stories will impress during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t forget to follow us on LinkedIn and Facebook for updates!
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how your previous experiences have prepared you for this role. We love seeing genuine enthusiasm!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly and effectively. Whether it's through your CV or cover letter, let us see your professional tone and friendly approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Forrest Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, culture, and what makes them a leader in their field. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Customer Care Scenarios
Since the role involves handling customer queries and complaints, think about common scenarios you might face. Practice how you would respond to difficult situations, demonstrating empathy and problem-solving skills. This will prepare you for situational questions during the interview.
✨Showcase Your Communication Skills
As a Customer Care Advisor, effective communication is key. During the interview, focus on speaking clearly and confidently. Use examples from your past experiences to illustrate how you've successfully communicated with customers or resolved issues.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training processes, or company culture. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.