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- Tasks: Manage key customer accounts and handle large value orders with a focus on excellent service.
- Company: Join a leading national manufacturer with ambitious growth plans and a £50 million turnover.
- Benefits: Enjoy hybrid working with 3 days in the office and 2 days from home.
- Why this job: Be part of a dynamic team, enhance your skills, and contribute to a market leader's success.
- Qualifications: Proven experience in customer service is essential; local candidates preferred.
- Other info: Contact Lisa at Forrest Recruitment for more details; only shortlisted candidates will be contacted.
The predicted salary is between 23000 - 30000 £ per year.
A leading national manufacturer based in the heart of Altrincham has an exciting new vacancy for a proven Customer Service professional. Market leaders in their field, with a combined turnover of £50 million, they have ambitious continued plans for growth and need a further team member to join their team.
- Liaising with wholesale customers regarding large value orders.
- Taking details of bulk order details, keeping customers informed of order delays and any faults in products via the supply chain team.
- Managing your own set of key accounts, dealing with any queries in a timely manner.
- Supporting Area management with any stock/ad-hoc reporting.
- Creating and maintaining product ranges and information on the wholesale web page and IT platforms.
- Advising customers of new product ranges and sending samples.
- Attending regular meetings with the Area sales manager to discuss forecasting, dormant and slow-moving stock and any other sales admin requirements.
- Assisting sales admin team with order processing when required.
Hybrid working: 3 days in, 2 wfh. MUST live locally to Altrincham.
If you have proven commercial customer care experience, then please do not hesitate to give us a call today, Lisa at Forrest Recruitment Ltd on 0161 928 9268.
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
Customer Account Manager in Altrincham employer: Forrest Recruitment
Contact Detail:
Forrest Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Altrincham
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their product range and market position will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your customer service skills and ability to manage key accounts. Be ready to discuss how you've handled challenges and contributed to customer satisfaction.
✨Tip Number 4
Stay updated on industry trends and news related to customer account management. This knowledge can help you stand out in interviews by showing that you're proactive and informed about the field.
We think you need these skills to ace Customer Account Manager in Altrincham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in managing key accounts and handling large value orders. Use specific examples that demonstrate your ability to deal with queries and support sales teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention your familiarity with hybrid working and how you can contribute to the company's growth plans.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and attention to detail. These are crucial for liaising with wholesale customers and managing product information effectively.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at Forrest Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those relevant to account management. Be prepared to discuss how you've handled customer queries and resolved issues in the past.
✨Familiarise Yourself with the Company
Research the company’s products and services, as well as their position in the market. Understanding their growth plans and challenges will help you tailor your responses during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing a large order or dealing with a dissatisfied customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Teamwork Skills
Since the role involves liaising with various teams, be ready to discuss your experience working collaboratively. Highlight any instances where you supported colleagues or contributed to team goals.
