At a Glance
- Tasks: Coordinate service requests and manage a team of engineers for smooth operations.
- Company: Established supply and service business with over 20 years of experience.
- Benefits: Up to £28k salary, quarterly bonuses, 25 days holiday, and private healthcare.
- Other info: Enjoy a supportive workplace with opportunities for growth and development.
- Why this job: Join a dynamic team and enhance your customer service skills in a fast-paced environment.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 28000 - 30000 £ per year.
Are you a detail-driven professional with a passion for customer service and operational efficiency? Do you thrive in fast-paced environments where precision and initiative are key?
Our client is seeking an organised and customer-focused Service Coordinator to join their busy office based in Chorley due to a long term member of staff retiring. You will be joining a successful supply and service business who have been established for over 20 years and will play an integral role in coordinating field service activities, ensuring smooth coordination between customers, suppliers, and internal teams.
Key Responsibilities
- Managing service requests from business customers via telephone and email
- Scheduling a team of Service Engineers to planned and reactive jobs nationwide
- Booking in high volumes of daily urgent breakdowns, planned maintenance visits, installations and services
- Managing priority jobs and planning the engineer's workload based on urgency of jobs and geographical location
- Using the Field Management system to book jobs and send details to engineers/customers
- Maintaining customer contact to provide ETA's/updates and acting as the primary contact for customer service enquiries via telephone and email
- Preparing service quotations and service reports
- Converting customer quotations into orders
- Liaising with suppliers to order spare parts and raising purchase orders
- Arranging shipment of urgent breakdown parts
- Maintaining accurate service records and processing warranty claims
About You
- Ideally a Service Coordinator/Engineering Administration background
- Previous experience of working in a fast-paced engineering or manufacturing environment is an advantage
- Excellent customer service skills
- Exceptional attention to detail and organisational ability
- Confident working independently and managing multiple priorities
- Previous use of a job planning/CRM system
- A proactive, solutions-focused mindset
- A team player with a sense of humour
Hours of work:
Monday – Thursday 8:30am-5pm and Friday 8:30am-2:30pm (30 minute lunch break)
Benefits: Quarterly profit related bonus / 25 days holiday + Bank Holidays/ Free parking / Private healthcare after 6 months / Pension scheme
For more information regarding the above role, please call Leanne or Rhiannon or forward your CV for consideration. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
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Service Coordinator in Chorley employer: Forrest Recruitment
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