Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice for customers, resolving queries and ensuring a top-notch service experience.
- Company: Join a rapidly growing company with a vibrant team in Bury.
- Benefits: Competitive salary up to £25k, plus opportunities for growth and development.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Previous phone-based customer service experience and strong communication skills required.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
The predicted salary is between 21000 - 25000 £ per year.
An established and rapidly growing company is seeking an experienced Customer Service Advisor to join their dynamic team based in Bury. As the first point of contact for customers, you will play a key role in delivering an excellent service experience while ensuring accuracy and efficiency across all interactions.
Key responsibilities include:
- Acting as the first point of contact for customers via telephone, ensuring queries are handled and resolved effectively
- Updating and amending customer details accurately on internal systems
- Setting up new customer accounts and assisting with completion of required forms
- Responding to customer enquiries via email in a timely and professional manner
- Maintaining accurate customer data at all times
About you:
- You must have previous experience in a phone-based customer service role
- Strong organisational and communication skills
- Confident using IT systems, with a good working knowledge of Excel
- A proactive and customer-focused approach
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
Customer Service in Bury employer: Forrest Recruitment
Contact Detail:
Forrest Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Bury
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent achievements can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or tricky situations, and be ready to share your experiences during the interview. This will demonstrate your problem-solving skills.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about team dynamics or growth opportunities shows that you’re engaged and thinking about your future with the company.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service in Bury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in phone-based customer service roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Service Advisor role. Be sure to mention your proactive approach and any relevant IT skills, especially with Excel.
Be Professional Yet Personable: When writing your application, keep it professional but let your personality shine through. We love candidates who can communicate effectively while also being friendly and approachable!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and consider you for the role!
How to prepare for a job interview at Forrest Recruitment
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you've effectively handled customer queries. Think of specific examples where you resolved issues or improved customer satisfaction.
✨Familiarise Yourself with the Company
Do a bit of homework on the company you're interviewing with. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family to get comfortable speaking about your experiences and answering common interview questions.
✨Show Off Your IT Skills
Make sure you're confident using IT systems, especially Excel. Be prepared to discuss how you've used technology in previous roles to enhance customer service. If you have any specific examples of how you've managed data or improved processes, share those!
