At a Glance
- Tasks: Support various teams with customer service and administrative tasks, no sales calls involved!
- Company: Join a successful organisation with a supportive Sales Support team.
- Benefits: Earn £13.50 per hour, flexible hours, and potential to work from home after probation.
- Other info: Flexible working hours with opportunities for career growth and development.
- Why this job: Gain valuable experience in customer service and administration while working in a dynamic environment.
- Qualifications: Strong IT and communication skills; previous customer service and admin experience required.
An opportunity has arisen to join a successful organisation within their Sales Support team. This is a mixture of customer services and administration, NO inbound or outbound sales calls are involved! It is working 40.5 hours across 5 days per week. Tuesday and Wednesday 9am-4pm, Thursday and Friday 7am-5pm and Saturday 6am-3pm. (After a 6 month successful probation period, Saturdays can be worked from home). Or, you can do half day on Tuesday, and then Thurs-Sat (same hours as above). This would be 31 hours per week in total.
The role will be split giving support to three different departments on different days as follows:
- Tuesday (half a day) Duties will be supporting the Accounts team:
- Processing invoices and payments (no previous Accounts experience needed - just need to be good with numbers)
- Tuesday (1/2 day) and Wednesday, Duties will be supporting a team of 4 Loss Assessors:
- Liaising with customers to advise and update them on the progress of their case
- Scheduling appointments for Surveyors and other 3rd party appointments
- Updating client case notes
- Corresponding via telephone, email and letter
- Thursday, Friday and Saturdays, Duties will be Admin support to the Sales team:
- Carrying out research on social media and other sources, tracking down potential leads to pass to the sales team to follow up
- Internal and external calls to the sales team and external parties – not sales calls
- Responding to emails
- Creating letters/documents
To be successful, you will have excellent IT and communication skills and be a strong team player. Previous customer service and administration experience is essential.
Please forward your CV for immediate consideration, I look forward to hearing from you. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
Follow us on LinkedIn and Facebook for updates, recruitment information, new vacancies and more.
Customer Service Administrator in Bolton employer: Forrest Recruitment
Join a dynamic and supportive team as a Customer Service Administrator, where your contributions are valued and recognised. With flexible working options after a successful probation period and a culture that prioritises employee growth, you will thrive in an environment that encourages collaboration and innovation. Located in a thriving area, this role offers a unique opportunity to balance work and personal life while being part of a successful organisation dedicated to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Bolton
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with customers and supporting different teams, being clear and confident in your communication is key. Try mock interviews with friends or family.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. Don’t forget to follow us on social media for updates!
We think you need these skills to ace Customer Service Administrator in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and administration experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our Sales Support team. Keep it friendly and professional – we love a personal touch!
Show Off Your IT Skills:Since excellent IT skills are a must, mention any software or tools you’re familiar with. If you’ve got experience with invoicing or scheduling software, let us know – it’ll give you an edge!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Forrest Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the specific duties mentioned in the job description, like processing invoices and liaising with customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, be prepared to showcase your skills during the interview. Practice answering questions clearly and concisely, and think of examples from your past experience where you've effectively communicated with customers or team members. This will highlight your suitability for the role.
✨Demonstrate Your Team Spirit
Being a strong team player is crucial for this position. During the interview, share examples of how you've successfully collaborated with others in previous roles. Emphasise your ability to support different departments and adapt to various tasks, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, team dynamics, or specific challenges the Sales Support team faces. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
