At a Glance
- Tasks: Lead customer experience by managing enquiries and supporting drivers.
- Company: Global service provider with a focus on best-in-class customer care.
- Benefits: Competitive salary, thorough training, and potential for permanent position.
- Other info: Exciting opportunities for career growth in a supportive environment.
- Why this job: Join a passionate team and make a real difference in customer service.
- Qualifications: Strong communication and administrative skills required.
Contractor/Customer Care Administrator Sale Up to £27,300 doe 12-month contract, opportunities to become permanent
A global service provider has an exciting new role within their administration team. This is the ideal role for someone passionate about customer care and administration.
- You will be leading the customer experience from the front, facilitating customer requests and helping with a variety of general enquiries from order booking through to invoicing; whilst supporting third party drivers with any additional needs.
- The role provides an end-to-end experience for our client’s customers, so the ideal candidate must have both strong administrative skills and a confident telephone manner as there will be a lot of liaison with internal stakeholders.
In return, you shall work in a team-focused environment, who offer you a thorough training package, helping you to be an expert in your field through knowledge, dedication and passion.
My client prides themselves on providing a best-in-class service, therefore are looking for like-minded people who want to share in their journey. If you have excellent communication and strong administrative skills, then please apply today.
For further information about this opportunity please forward your CV for immediate consideration fao Lisa. I look forward to hearing from you. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn for updates, recruitment information, new vacancies and more.
Customer Service/Export Co-ordinator in Altrincham employer: Forrest Recruitment
Join a dynamic global service provider that values customer care and administration, offering a supportive team environment where your contributions are recognised. With a comprehensive training package and opportunities for permanent roles, you will thrive in a culture that prioritises excellence and employee growth, making it an ideal place for those passionate about delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Export Co-ordinator in Altrincham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Forrest Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Forrest Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service/Export Co-ordinator in Altrincham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Forrest Recruitment.
How to prepare for a job interview at Forrest Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Forrest Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Forrest Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
