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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot various tech issues.
- Company: Join a leading UK manufacturing and wholesale business with ambitious growth plans.
- Benefits: 33 days holiday, birthday off, pension plan, and personal development opportunities.
- Why this job: Be part of a dynamic team and make a real impact on IT support services.
- Qualifications: Minimum 2 years in IT support with strong customer service skills.
- Other info: Enjoy a supportive environment with training and career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
One of the UK’s leading manufacturing and wholesale businesses has an opportunity for a 1st/2nd line IT Support Technician to join their growing, ambitious team who are undergoing a large period of growth and transformation. If you have two years’ 1st/2nd Line IT support Technician experience and want to be a central part of a business’s growth plans, where you can help to deliver exceptional 1st/2nd line IT support then please apply today!
Benefits & Perks
- 33 days’ holiday (including bank holidays), plus your Birthday off
- Pension plan
- Personal development opportunities
- Internal recognition scheme
- On-site free parking
- The chance to be part of a growing, ambitious team
The Role
- As an IT Support Technician, you’ll be providing 1st and 2nd line support to end users and working on business platforms
- You’ll work closely with regional teams, support IT administration tasks, and contribute to project delivery
- This role will suit someone who is passionate about IT and delivering great service and thrives on the challenge of working on different technologies
- You’ll be joining a service-oriented team that values positivity, adaptability, and continuous improvement. We’ll support you with training and development to help you succeed and grow.
Duties
- Provide proactive 1st/2nd line support across desktop, mobile, office applications and business systems
- Troubleshoot hardware, software, and network issues with our key support partner and with other partners for various business platforms
- Administer Microsoft Intune, Apple Business Manager, and Office 365
- Support server and network troubleshooting
- Assist with IT projects and system improvements
- Maintain accurate records in the ITSM tool
- Occasionally visit other sites (full UK driving license required)
Skills & Experience
- Minimum 2 years in a similar IT support role
- Strong customer service and communication skills
- Experience working to KPIs and SLAs
- Solid knowledge of Windows OS, Office 365, desktop support, and infrastructure including servers and storage
- Familiarity with cloud technologies and security awareness
Locations
IT Support Technician (1st & 2nd Line Support) in Altrincham, Trafford employer: Forrest Recruitment
Contact Detail:
Forrest Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician (1st & 2nd Line Support) in Altrincham, Trafford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and think of examples that showcase your problem-solving skills.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or achievements, don’t hesitate to share them during interviews. Demonstrating your hands-on experience with technologies like Windows OS and Office 365 can really set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our ambitious team. So, hit that apply button and let’s get started!
We think you need these skills to ace IT Support Technician (1st & 2nd Line Support) in Altrincham, Trafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1st and 2nd line IT support experience. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT and how you can contribute to our ambitious team. Keep it friendly and professional – we love a good personality!
Show Off Your Customer Service Skills: Since this role is all about delivering great service, make sure to mention any customer service experience you have. We value strong communication skills, so let us know how you’ve helped users in the past!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Forrest Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Office 365, and any other relevant technologies mentioned in the job description. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as your familiarity with cloud technologies.
✨Showcase Your Customer Service Skills
Since this role emphasises strong customer service, prepare examples of how you've successfully assisted users in the past. Think about specific situations where you went above and beyond to resolve an issue or improve a process.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Practice responding to hypothetical scenarios related to IT support, such as how you would handle a critical system failure or a user struggling with a software application.
✨Demonstrate Your Team Spirit
This position is all about collaboration, so be ready to talk about your experiences working in teams. Highlight instances where you contributed to project delivery or supported colleagues, showcasing your adaptability and positive attitude.