Working for a well-established online e-commerce business who have an excellent reputation for providing first class products and services throughout the UK, Ireland and the EU. If you have strong customer care experience and wish to join a firm who can offer a thorough training package with opportunities for progression, then
Responsibilities
- Customer Services – processing of daily orders received from B2B and B2C customers, via email, phone and online portals etc.
- Responding and communicating with customers regarding customer orders and stock queries
- Producing stock reports where necessary via email and telephone
- Confirmation and monitoring of orders from initial input, through to dispatch and invoice status.
- Liaising with couriers regarding claims for lost or damaged stock
- Arranging returns and collections and issuing customer accounts with credits.
- Recording complaints in the system and circulating to relevant staff members.
A knowledge of a CRM is extremely desirable for this role, either HubSpot, N-Vision or Salesforce and 1-2 years plus Sales order processing/Customer Care experience
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Customer Experience Advisor in Stretford employer: Forrest Recruitment Ltd
Join a dynamic small office where your contributions as an Accounts/Office Administrator will be valued and recognised. We offer a supportive work culture that prioritises employee growth, providing opportunities to enhance your skills in Sage and Excel while enjoying the flexibility of part-time hours. Located in a friendly environment, our team fosters collaboration and encourages a healthy work-life balance, making it an excellent place for meaningful employment.
