Internal Account Manager - Salford
Mon to Fri, Full Time
Up to £35,000 OTE + competitive benefit package
A leading organisation is looking for an experienced Internal Account Manager to manage and develop an established customer base. Working closely with a field‑based sales team, you'll build strong customer relationships, provide proactive support and identify opportunities to retain and grow business. This is an excellent opportunity for a customer-focused professional who enjoys the relationship‑building side of sales and account management and is looking to develop their career within a busy, successful team.
Responsibilities as Internal Account Manager include:
- Manage a portfolio of existing customer accounts, maintaining strong relationships and supporting customer retention.
- Liaise closely with field‑based sales colleagues to coordinate customer activity, appointments and account development.
- Provide a proactive and responsive service to customers, handling enquiries and providing quotations within agreed timescales.
- Follow up on quotations and opportunities, with a focus on converting enquiries into business.
- Manage customer orders, forecasts, contracts, deliveries and any associated queries or issues.
- Maintain accurate and up‑to‑date customer records and account information.
- Coordinate product samples and support customers with product‑related enquiries.
- Handle customer complaints and work with internal teams to ensure issues are resolved promptly.
- Keep customers informed of relevant product changes, updates and discontinuations.
- Participate in customer meetings, sales meetings and occasional joint visits with field‑based colleagues.
- Support wider team objectives and undertake other duties as required.
Essentials as Internal Account Manager:
- Have at 2 years' experience in an account management or executive customer service role.
- Have excellent verbal and written communication skills, with strong listening and interpersonal skills.
- Be confident making decisions, taking ownership and driving opportunities through to completion.
- Have excellent attention to detail and strong organisational and time management skills.
- Be customer-focused, engaging and able to build positive relationships with both customers and colleagues.
- Ability to work effectively under pressure, prioritise competing demands and communicate priorities clearly with colleagues.
- Be self‑motivated and able to work independently as well as part of a team.
- Have a positive, proactive and results‑driven attitude.
- Good IT skills, with confidence using a range of systems and relevant software packages.
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Internal Account Manager in Salford employer: Forrest Recruitment Ltd
Join a dynamic small office where your contributions as an Accounts/Office Administrator will be valued and recognised. We offer a supportive work culture that prioritises employee growth, providing opportunities to enhance your skills in Sage and Excel while enjoying the flexibility of part-time hours. Located in a friendly environment, our team fosters collaboration and encourages a healthy work-life balance, making it an excellent place for meaningful employment.
