- Permanent - Preston (PR2) - £28,750 per annum
We are delighted to be partnered with this extremely well established, family run business who have an outstanding reputation for the quality of their products/service. Due to continued success, they are expanding their dynamic sales team and are looking for a customer-focused candidate to be part of the growth. Their corporate Head Office has good transport links to the local area and offers a modern working environment with free parking. Joining a team of 4 and reporting to the Sales Team Leader, day to day duties will include:
- Providing customer support via telephone and email
- Giving product advice, providing quotations and troubleshooting problems
- Building and maintaining strong B2B customer relationships
- Taking and processing sales orders onto the ERP system for bespoke products
- Dealing with complex orders involving measurements and converting inches to cm
- Using a CAD system to translate customer diagrams and managing a large, technical product base
- Seeing the order process from start to finish and handling any after-sales queries/ issues/ complaints
- Dealing with and investigating problems with orders such as tracking missing deliveries with couriers and offering replacements/refunds
- Liaising with various internal departments to resolve order issues and ensure customer satisfaction
- Participating in team meetings and contributing ideas for improving sales/customer service
Working Hours: Monthly shift pattern - work 1 of the following 3 shifts for the whole month and then alternate
- Monday to Friday (8:30am - 4:30pm)
- Monday to Friday (9am-5pm)
- Monday to Friday (9:30am - 5:30pm)
Company Benefits:
- 25 days holiday plus Bank Holidays
- bonus scheme
- free parking
- pension scheme
- health benefits scheme
- childcare vouchers
- cycle to work scheme
- regular training
- employee discount
- can earn extra holidays for 100% attendance record
This is an exciting opportunity to join a reputable business with an excellent staff retention rate. They are looking for a confident team player with strong communication skills and a proactive attitude who works well under pressure. Sales/Customer Service experience is essential for the role but full training will be given on the product base and computer systems.
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Sales Support Administrator in Rishton employer: Forrest Recruitment Ltd
Join a dynamic small office where your contributions as an Accounts/Office Administrator will be valued and recognised. We offer a supportive work culture that prioritises employee growth, providing opportunities to enhance your skills in Sage and Excel while enjoying the flexibility of part-time hours. Located in a friendly environment, our team fosters collaboration and encourages a healthy work-life balance, making it an excellent place for meaningful employment.
