Our client is a global organisation who supply high end commercial products to businesses Worldwide. They have 4 UK offices and are recruiting for a customer-focused team player to join the business due to continued expansion. Working in a modern, open plan office in a team of 5, the responsibility of the Customer Service Advisor is to manage the customer order process, communicate effectively with customers to ensure a seamless experience and maximise revenue via upselling.
Reporting into the Head of Customer Service, duties will include:
- Handling customer enquiries via email and Microsoft Teams
- Preparing customer quotations and sending out product samples
- Processing sales orders using SAP and a bespoke system
- Managing customer communication and expectations throughout the order process
- Checking stock levels, ordering stock and managing lead times
- Working closely with the Logistics team to organise/track deliveries and ensuring that order dates are maintained on the system
- Managing customer complaints and returns effectively – handling issues through to resolution
- Investigating delivery issues with couriers and recording on Excel
- Managing own set customer base and acting as first point of contact
- Maximising opportunities to upsell and cross sell products to increase sales
- Ensuring customer service standards are upheld and that customer callbacks are completed to ensure satisfaction
Working Hours:
- 8am-5pm – Monday to Thursday (45 mins lunch)
- 37.5 hours per week
***Amazing Company Benefits***
- 26 days holiday plus Bank Holidays
- free parking
- pension scheme
- cycle to work scheme
- staff long service awards
- employee discount
- on site canteen
- Medicash plan
- birthday vouchers
- occupational health support!
This is an exciting opportunity to join a longstanding business with over 150 years of successful trading history, who put their customers at the heart of everything they do. We are keen to hear from motivated and customer-focused individuals who are capable of playing a key role in delivering a professional and efficient order-to-delivery service. The role would suit someone from a manufacturing background who is accustomed to taking responsibility of managing the order process and customer journey from start to finish.
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Sales Administrator in Rishton employer: Forrest Recruitment Ltd
Join a dynamic small office where your contributions as an Accounts/Office Administrator will be valued and recognised. We offer a supportive work culture that prioritises employee growth, providing opportunities to enhance your skills in Sage and Excel while enjoying the flexibility of part-time hours. Located in a friendly environment, our team fosters collaboration and encourages a healthy work-life balance, making it an excellent place for meaningful employment.
