Due to continued expansion and internal progression, our client is looking to extend the administration function within their Helpdesk team. This is an exciting time to join a very established organisation working a modern, open plan office with a friendly and collaborative team environment. You will be providing administrative support to a busy department and you will play a key role in coordinating service schedules, managing documentation and ensuring smooth day-to-day operations.
Duties Include:
- Answering incoming calls and emails from customers/engineers/internal departments
- Responding to customer enquries via telephone and email
- Maintaining accurate customer records on the internal system
- Prosessing documentation including service reports, maintenance certificates compliance documents and other paperwork
- Raising quotations and generating purchase orders
Working hours:
- Monday to Friday (8am – 4pm)
- 37.5 hours a week
The ideal candidate will have previous experience in administration in a schedueling background and be quick to learn new systems. Strong communication skills and a hands on approach/can do attitude are essential to support the team, whilst also delivering a high level of customer service to clients.
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Helpdesk Administrator employer: Forrest Recruitment Ltd
Join a dynamic small office where your contributions as an Accounts/Office Administrator will be valued and recognised. We offer a supportive work culture that prioritises employee growth, providing opportunities to enhance your skills in Sage and Excel while enjoying the flexibility of part-time hours. Located in a friendly environment, our team fosters collaboration and encourages a healthy work-life balance, making it an excellent place for meaningful employment.
