Our client is a leading manufacturer and distributer who are looking for a dynamic, pro-active and enthusiastic Customer Service Administrator to join their team during an exciting period of growth. Working in a well-established team, you will be the first point of contact for all incoming Customer contact.
Responsibilities
- Processing of daily orders received from B2B and B2C customers for the UK and globally
- Booking courier and creating commercial invoices
- Fact-finding about customer needs, providing quotes and following up enquires
- Responding and communicating with customers regarding customer orders and stock queries
- Tracking customer orders, liaising with couriers and seeing through to successful delivery
- Utilising a CRM system to maintain customer details and process orders
- Arranging returns and collections and issuing customer accounts with credits
- Recording complaints in the system and circulating to relevant staff members
If you have proven experience working within a busy sales admin role and are looking to work for an exciting and successful business, who take pride in providing a great place to work and offer opportunities to grow into account management or field sales, then please get in touch.
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Customer Service Administrator employer: Forrest Recruitment Ltd
Join a dynamic small office where your contributions as an Accounts/Office Administrator will be valued and recognised. We offer a supportive work culture that prioritises employee growth, providing opportunities to enhance your skills in Sage and Excel while enjoying the flexibility of part-time hours. Located in a friendly environment, our team fosters collaboration and encourages a healthy work-life balance, making it an excellent place for meaningful employment.
