About the Role
We are working with a well-established global manufacturer who are looking to appoint a Customer Account Manager to join their team in Bury.
This is a fantastic opportunity for an organised, customer-focused individual to join a successful and established business. You will be the first point of contact for customers, managing enquiries, processing orders and providing a high level of service throughout the customer journey.
Key Responsibilities
- Act as the first point of contact for customer enquiries by telephone, email and other communication channels.
- Provide a professional, friendly and customer-focused service.
- Process customer orders accurately using SAP and follow company procedures.
- Create and maintain accurate customer records within SAP.
- Keep customers informed about the progress of their enquiries and orders.
- Build strong working relationships with customers, suppliers and internal teams.
- Escalate issues appropriately where additional support is required.
- Prepare and distribute routine reports.
- Identify opportunities to improve customer service and business processes.
- Follow all company Health & Safety procedures.
- Support the wider team with other reasonable duties as required.
What We’re Looking For
We’re looking for someone who is:
- Confident using Microsoft Office and SAP.
- Highly organised with excellent attention to detail.
- Able to manage multiple tasks and meet deadlines.
- Comfortable working in a busy environment and under pressure.
- A strong communicator, both verbally and in writing.
- A positive team player with excellent interpersonal skills.
- Able to plan, prioritise and manage their own workload.
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Customer Account Manager employer: Forrest Recruitment Ltd
Join a dynamic small office where your contributions as an Accounts/Office Administrator will be valued and recognised. We offer a supportive work culture that prioritises employee growth, providing opportunities to enhance your skills in Sage and Excel while enjoying the flexibility of part-time hours. Located in a friendly environment, our team fosters collaboration and encourages a healthy work-life balance, making it an excellent place for meaningful employment.
