Client Accounts Coordinator - City Centre
Monday to Friday, Full Time
£28 - 32,000 DOE
Key responsibilities as Client Account Coordinator
- Manage tenant accounts, monitor rent payments and proactively recover outstanding arrears.
- Issue payment reminders and formal notices, negotiate repayment plans and manage rent protection insurance claims.
- Prepare legal documentation, including rent statements and Section 8 notices, and liaise with solicitors where required.
- Provide regular client updates and work closely with Property Managers to resolve account queries and disputes.
- Produce arrears reports for senior management and ensure compliance with company procedures and regulatory requirements.
- Support wider accounts activities, internal audits and ongoing improvements to credit control processes.
- Maintain professional relationships with tenants, landlords, guarantors and third parties while supporting the day-to-day operations of the Client Accounts department.
Essentials as Client Account Coordinator
- Previous experience in credit control or accounts receivable is essential.
- Experience in residential lettings or property management is highly desirable.
- Familiarity with complex arrears cases and the preparation of documentation for legal proceedings is desirable.
- Strong organisational skills, with the ability to manage multiple accounts and competing deadlines effectively.
- Excellent communication and negotiation skills, with the confidence to handle challenging conversations and resolve payment disputes professionally.
- Ability to work independently, take ownership of responsibilities and collaborate effectively with colleagues.
- A professional and adaptable approach, demonstrating sound judgement, emotional intelligence and the ability to respond positively to changing priorities.
- A proactive and reliable attitude, with the initiative, resilience and flexibility to manage responsibilities effectively.
- Proficiency in Microsoft Excel and CRM systems.
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted
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Client Accounts Coordinator employer: Forrest Recruitment Ltd
Join a dynamic small office where your contributions as an Accounts/Office Administrator will be valued and recognised. We offer a supportive work culture that prioritises employee growth, providing opportunities to enhance your skills in Sage and Excel while enjoying the flexibility of part-time hours. Located in a friendly environment, our team fosters collaboration and encourages a healthy work-life balance, making it an excellent place for meaningful employment.
