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- Tasks: Lead loyalty and membership performance strategies across global markets.
- Company: Join a respected consumer-facing organisation with a focus on customer value.
- Benefits: Competitive salary, extensive benefits, hybrid working, and career progression.
- Why this job: Make a real impact by turning data into actionable insights for customer loyalty.
- Qualifications: Bachelor’s degree and 2-3 years in analytics or strategy roles.
- Other info: Exciting opportunity to influence business strategy and customer engagement.
The predicted salary is between 48000 - 72000 £ per year.
We’ve partnered with an established, consumer-facing organisation to hire a skilled Senior Loyalty and Membership Performance Manager into a high-visibility global insights function. This role sits at the intersection of data, strategy, and customer value, with real influence over how loyalty and membership performance is measured, understood, and optimised at scale. This is a standout opportunity for a Senior Loyalty and Membership Performance Manager looking to turn complex customer data into clear insight, and using it to shape tangible decisions.
What you’ll be doing:
- Owning loyalty & membership performance frameworks across multiple markets
- Designing dashboards and reporting around engagement, retention and customer lifetime value
- Diagnosing performance, identifying growth opportunities, and recommending strategy
- Partnering with Loyalty, Finance, Operations, Data and Tech teams to ensure data quality and impact
What we’re looking for:
- Bachelor’s degree in business, finance, economics, data analytics, or related field
- 2–3 years’ experience at a leading consultancy firm or in a performance/analytics/strategy role within a FTSE100 company
- Experience in loyalty, membership, customer analytics, strategy or consulting
- Strong understanding of CLV, engagement, retention and performance metrics
- Advanced capability in BI tools (Power BI preferred), Excel and automated reporting
- Confident communicator with a commercial, outcomes-focused mindset
- High ownership and senior visibility
Hybrid working in London. Competitive salary, benefits package and long-term progression. Access to wide-ranging employee discounts and perks. Opportunity to shape how a complex, global business understands and grows customer loyalty. This is a rare and exciting opportunity for a Senior Loyalty & Membership Performance Manager who wants their insight to influence strategy, investment, and measurable customer impact within a respected and rapidly growing business.
Unfortunately, due to the high volume of applications, not all applicants will receive feedback.
Senior Loyalty and Membership Performance Manager in London employer: Formula Recruitment
Contact Detail:
Formula Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Loyalty and Membership Performance Manager in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and engage on platforms like LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to loyalty and membership performance. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive decisions in previous roles. We love seeing candidates who can turn complex data into actionable insights, just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always looking for passionate individuals who want to make an impact in customer loyalty.
We think you need these skills to ace Senior Loyalty and Membership Performance Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Loyalty and Membership Performance Manager. Highlight your experience in loyalty, membership, and customer analytics, and don’t forget to showcase your skills with BI tools like Power BI!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about loyalty and membership performance. Share specific examples of how you've turned complex data into actionable insights in previous roles.
Showcase Your Analytical Skills: Since this role is all about data and strategy, make sure to highlight your analytical skills. Talk about your experience diagnosing performance and identifying growth opportunities, and how you’ve partnered with different teams to drive results.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Formula Recruitment
✨Know Your Metrics
Make sure you’re well-versed in key performance metrics like customer lifetime value, engagement, and retention. Be ready to discuss how you've used these metrics in past roles to drive strategy and decision-making.
✨Showcase Your Analytical Skills
Prepare examples of how you've turned complex data into actionable insights. Highlight your experience with BI tools, especially Power BI, and be ready to explain how you’ve designed dashboards or reports that have influenced business outcomes.
✨Collaborative Mindset
This role involves partnering with various teams, so demonstrate your ability to work cross-functionally. Share specific instances where you’ve collaborated with finance, operations, or tech teams to enhance data quality and impact.
✨Communicate Confidently
Practice articulating your thoughts clearly and confidently. Since this position requires a commercial, outcomes-focused mindset, be prepared to discuss how your insights have led to tangible results in previous roles.
