At a Glance
- Tasks: Provide day-to-day support for legal tech platforms and troubleshoot issues effectively.
- Company: Dynamic legal tech firm with a focus on innovation and collaboration.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Fast-paced hiring process with a focus on your problem-solving skills.
- Why this job: Be the go-to person for tech solutions and make a real impact in a supportive environment.
- Qualifications: Experience in application support and familiarity with DevOps tools and APIs.
The predicted salary is between 45000 - 55000 £ per year.
Application Support Analyst | London (Hybrid, 2 days) | 45,000 - 55,000It's technical first, roughly 80%, but not a backend seat.
You'd be the person the business actually picks up the phone to, and walking a non-technical colleague through a fix without making them feel stupid matters here as much as the configuration skills do.
If you want to work tickets in isolation, this isn't it.
If you want to own systems end to end and be visible while you do it, it'll suit you.
What you'll own Day-to-day support across the legal technology platform estate, via tickets and over the phone.
Configuration and troubleshooting of highly configurable systems - logs, diagnostics and scripts to get to root cause.
The Dev Ops tooling estate: source control, ticketing, development platforms, access controls, licence management.
API integrations and system-to-system connectivity.
Turning recurring issues into permanent solutions rather than repeat fixes.
Documentation, SOPs and governance that don't currently exist - and making them stick.
Who you are Solid application support experience in a complex, highly configurable environment.
Strong across Dev Ops tooling and source control, with a good understanding of SDLC practices.
Confident owning APIs and integrations rather than automatically escalating them.
Cloud certifications are a genuine plus.
Legal technology exposure is desirable, not a dealbreaker.
Properly user-facing, with real examples of supporting business users well.
Commercially aware and comfortable navigating stakeholders.
Proactive - spots the improvement rather than waiting for the ticket.
The process Two stages: a short introductory screen, then a technical and competency conversation.
No case study - the focus is on how you think in real time.
Moving quickly.
Message me or apply directly, happy to have a confidential chat about the detail.
Application Support Analyst employer: Formula Recruitment Limited
Join a dynamic and mission-driven consumer app business that offers a unique blend of stability and startup culture. As a Senior Software Engineer, you'll thrive in a high-ownership environment where your contributions directly impact a product used by hundreds of thousands globally. With competitive benefits, a commitment to employee growth, and a flexible working arrangement, this is an excellent opportunity for those seeking meaningful work in a supportive team atmosphere.
Contact Details:
Formula Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Formula Recruitment Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Formula Recruitment Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Formula Recruitment Limited!
✨Direct Apply to Formula Recruitment Limited
Let's not forget to apply directly through the Formula Recruitment Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Formula Recruitment Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Formula Recruitment Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Formula Recruitment Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
