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For Companies At a Glance
- Tasks: Lead hospitality operations for F1 events, ensuring top-notch experiences for guests.
- Company: Join Formula 1, the pinnacle of motorsport and entertainment, known for innovation and excellence.
- Benefits: Enjoy a dynamic work environment, opportunities for travel, and a chance to be part of iconic events.
- Why this job: Be at the heart of thrilling race weekends, collaborating with diverse teams and making unforgettable memories.
- Qualifications: Experience in operations or live events, excellent communication skills, and a passion for hospitality required.
- Other info: Based in London, this role offers a unique chance to work in a fast-paced, exciting industry.
The predicted salary is between 43200 - 72000 £ per year.
Formula 1 covers a huge range of disciplines across a wide array of industry sectors, drawing the very best from our teams of technicians, engineers and media rights specialists and encouraging the creativity of experts in the fields of digital and traditional media, marketing and communications. From timekeeping, to software development, broadcast engineering and content creation, we are truly the 11th Formula 1 team.
We are recruiting for a Manager, Service Delivery, Hospitality for our Experiences and Hospitality team who would be based at our St James Market Office in London. Do you have what it takes to be part of the world’s greatest sport and entertainment spectacle?
Main Duties and Responsibilities:
- Act as F1’s hospitality operations event lead for dedicated race weekends, providing information to key internal and external stakeholders to ensure the successful delivery of the Paddock Club and associated F1 hospitality experiences.
- Work with internal teams to share information and plan all F1 race weekends, including but not limited to: Experiences, Race Promotion, Partnerships, Motorsport, Circuit Engineering, Health Safety & Security, Media Engineering, Event Delivery, Media Rights, Marketing and more.
- Initiate regular meetings and/or provide regular updates to F1 departments to ensure cross departmental objectives are understood and executed.
- Work closely with DO & CO to brief, plan and execute all requirements for Paddock Club operational and experiential activities.
- Ensure a clear understanding of each circuit/promoters contractual obligations for delivery and enforce them, enabling DO & CO to deliver world class hospitality experiences.
- Initiate regular meetings with key F1 external stakeholders, providing timely updates/reports for F1 race weekends and ancillary activities, including all pre-event guest information.
- Support Local Promotors non-owned events to ensure global alignment and consistencies of all Paddock Club operational processes and procedures.
- Identify new revenue streams in relation to B2B Paddock Club and secondary Paddock Club experiences across the global series of race events.
- Ensure CRM is kept updated with relevant operational information and client activities.
- Work closely with Commercial Sales & Finance to ensure that events are delivered on time and on budget.
- Support the team in finding ways to increase quality of the premium products by regularly reviewing customer journeys.
- Collaborate with Experiences, Commercial & Guest Services to deliver best in class Customer Service.
- Provide regular race status reports to the Service Delivery Lead, Hospitality.
- Support the Service Delivery Lead, Hospitality with data-based reporting to assist Director of Experiences & Hospitality with insights to build on the long-term strategic plan for F1 premium products.
- Improve operational management systems and processes.
- Keep up to date with industry trends and best practices.
- Support the Hospitality Team in achieving departmental objectives.
About You:
- Extensive experience in Operations or similar role.
- Experience within the Live Events industry.
- Experience in delivering premium hospitality experiences including event logistics to the expectations of high value established brands and customers.
- Experience in managing multiple stakeholders.
- Knowledge of organisational effectiveness and operations management.
- Ability to problem solve and to multi-task.
- Excellent communication skills, verbal and written.
- Ability to establish positive working relationships and build the respect of others.
- Excellent organisational skills.
- Excellent English language skills.
- Full UK/EU Driving License.
- Ability to travel for extended periods.
Division: Commercial
Manager, Service Delivery, Hospitality employer: Formula One
Contact Detail:
Formula One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Service Delivery, Hospitality
✨Tip Number 1
Familiarise yourself with the Formula 1 brand and its hospitality offerings. Understanding the unique aspects of F1's Paddock Club and how it differentiates itself from other hospitality experiences will help you speak confidently about your vision for enhancing these services during interviews.
✨Tip Number 2
Network with professionals in the live events and hospitality sectors. Attend industry events or webinars where you can meet people who work in similar roles. Building relationships with those already in the field can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your experience in managing multiple stakeholders effectively. Prepare examples of past projects where you successfully coordinated between different teams or clients, as this role requires excellent communication and collaboration skills across various departments.
✨Tip Number 4
Stay updated on the latest trends in hospitality and event management. Being knowledgeable about current best practices and innovations in the industry will not only impress interviewers but also demonstrate your commitment to continuous improvement in service delivery.
We think you need these skills to ace Manager, Service Delivery, Hospitality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations and hospitality. Focus on your achievements in managing events and working with multiple stakeholders, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the live events industry and Formula 1. Mention specific experiences that demonstrate your ability to deliver premium hospitality and manage complex logistics.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've successfully communicated with various stakeholders in past positions.
Highlight Problem-Solving Abilities: Include instances where you've effectively solved problems or improved processes in your previous roles. This will show your capability to handle the challenges that come with managing hospitality operations.
How to prepare for a job interview at Formula One
✨Know Your Hospitality Inside Out
Make sure you have a solid understanding of hospitality operations, especially in the context of live events. Be prepared to discuss your previous experiences and how they relate to delivering premium hospitality experiences, as this will be crucial for the role.
✨Showcase Your Stakeholder Management Skills
This role involves managing multiple stakeholders, so be ready to share examples of how you've successfully navigated complex relationships in past positions. Highlight your communication skills and how you've ensured alignment across different teams.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in event logistics or hospitality management and how you resolved them. This will show your ability to think on your feet and handle the fast-paced environment of Formula 1.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends in hospitality and live events. Being knowledgeable about current best practices will not only impress your interviewers but also demonstrate your commitment to continuous improvement in the field.
