At a Glance
- Tasks: Manage ticketing operations and optimise customer experience in a fast-paced environment.
- Company: Join a dynamic hospitality team at an exciting time of growth.
- Benefits: Enjoy private healthcare, dental care, free snacks, and generous annual leave.
- Other info: Great career progression opportunities to senior roles in ticketing.
- Why this job: Make a real impact by improving processes and driving commercial success.
- Qualifications: Experience in ticketing operations and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a proactive and commercially minded Ticketing Executive to join our Hospitality team at an exciting time of growth. This role offers the opportunity to go beyond day-to-day operations and play a key part in shaping how we work, optimise performance, and deliver an outstanding customer experience.
Reporting to the Senior Manager, Ticketing & Sales Operations, you’ll take ownership of the day-to-day relationship with our ticketing partner, acting as a key link between internal teams and external stakeholders. You’ll help ensure the platform is being used to its full potential – identifying opportunities to improve efficiency, maximise sales performance, and deliver a seamless and high-quality experience for customers.
This role is ideal for someone who thrives in a fast‑paced environment, enjoys solving problems, and wants to make a genuine impact – bringing fresh ideas, identifying smarter ways of working, and going beyond the traditional expectations of a ticketing role to help drive commercial success.
Main Duties and Responsibilities- Act as the primary day‑to‑day contact for the ticketing partner, building a strong working relationship and ensuring service levels are met.
- Support the setup, maintenance and optimisation of the ticketing platform to ensure operational efficiency and a high‑quality customer journey.
- Manage ticketing operations across on‑sale activity, inventory updates, issue resolution and general platform administration.
- Monitor sales, performance and operational data, producing regular reports and insights to support decision‑making and commercial goals.
- Work closely with internal teams and external partners to resolve ticketing issues quickly and accurately.
- Carry out quality checks on ticketing setup, pricing, offers and customer communications to ensure accuracy and consistency.
- Identify opportunities to improve processes, reporting and platform performance, recommending practical solutions where appropriate.
- Support reconciliation and other administrative processes linked to ticketing activity and partner performance.
- Highly organised and proactive.
- Solutions‑focused with strong problem‑solving skills.
- Comfortable working in a fast‑paced environment.
- Collaborative and service‑oriented.
- Committed to accuracy, continuous improvement and delivering a positive customer experience.
- Previous experience in a ticketing operations role within sport, entertainment or live events.
- Experience producing reports and analysing sales or operational data.
- Experience handling customer queries and escalations.
- Working knowledge of ticketing platforms and systems, including event setup, inventory management and platform administration.
- Strong attention to detail, with the ability to manage multiple tasks accurately and to deadlines.
- Good understanding of customer service principles and experience handling customer queries and escalations.
- Commercial awareness and an understanding of how operational decisions can affect profitability.
- Proficiency in Microsoft Excel and other business reporting tools.
- Confident communication skills with the ability to manage relationships with external partners and internal stakeholders.
Your next career move could include progressing into a Senior Ticketing Executive or to become a Ticketing Manager.
Benefits- Private Healthcare scheme
- Dental Care
- 4 x Grand Prix Paddock passes per season
- Enhanced maternity/paternity leave and other family planning policies
- A free staff shuttle service running to and from surrounding trains stations near to Biggin Hill
- Free healthy snacks in our offices
- Subsidised canteen in Biggin Hill, serving breakfast and lunch
- 25 days annual leave and 8
Ticketing Executive in London employer: Formula One
Join our dynamic Hospitality team as a Ticketing Executive, where you'll thrive in a fast-paced environment that values innovation and collaboration. We offer a supportive work culture with opportunities for personal growth, including potential career progression to Senior Ticketing Executive or Ticketing Manager. Enjoy a range of benefits such as private healthcare, enhanced family leave policies, and a subsidised canteen, all while working in the vibrant setting of Biggin Hill.
