At a Glance
- Tasks: Provide top-notch IT support across various sites and ensure smooth operations.
- Company: Join the iconic Formula 1 team, a leader in sports innovation.
- Benefits: Exciting work environment, competitive pay, and opportunities for travel.
- Other info: Dynamic role with potential for growth and learning in a fast-paced environment.
- Why this job: Be part of a thrilling industry and make a real impact on global events.
- Qualifications: Knowledge of Microsoft 365 and strong customer service skills required.
The predicted salary is between 29700 - 36300 £ per year.
Are you ready to make your mark in the world of Formula 1? At Formula 1, we are passionate about delivering the world’s greatest sports and entertainment spectacle, leaving a positive legacy wherever we race. Innovation has always been at the heart of what we do ever since our first Grand Prix in 1950. Now, more than 75 years on, the sport remains a pioneer, developing technologies that have made a significant impact on society beyond the track.
Role Overview: We are looking for an IT Support Analyst to join our IT team. This role will provide support within the company with IT hardware, software and telecommunication systems, alongside maintaining a high level of customer service at all times and ensuring a working business environment to continue to meet F1 objectives.
Main Duties and Responsibilities:
- To offer IT Support at all sites including Biggin Hill, St James Market, and the Event Technical Centre.
- Ensure logged jobs are reviewed and maintained, know when to reassign or escalate jobs to provide highest level service, follow up on calls and see through to resolution.
- Liaise with users regarding issues, change requests and tasks - offering desk side and remote support.
- Build, deploy and maintain IT Hardware to a high level, ensuring all correct updates and drivers are applied.
- Support all C-Suite staff, ensuring that all involved parties are kept up to date and issues are escalated as per internal IT Policies.
- Experience in monitoring IT systems and acting in a timely manner when issues arise.
- Acting as a point of escalation for Service Desk, ensuring timely responses are provided for any escalated issues.
- Keep departmental documentation up to date, ensuring all user assigned hardware correctly logged for reference.
- Follow the change management process at all times, ensuring all jobs logged and passed through the correct approval routes.
- Produce and maintain documentation required for IT Infrastructure management.
Other:
- Frequent travel to support Formula 1 events.
- Complete all mandatory training within specified timelines.
- Undertake other duties within your capabilities as your Manager or Director may assign to you from time to time.
- Ensure compliance with SOX and GDPR regulations within IT Infrastructure.
What Are We Looking For?
Personal Qualities: In this role it is essential that you are:
- Strong communication skills with the ability to convey ideas clearly and confidently.
- Highly motivated and well-structured in managing tasks.
- Positive, adaptable, and flexible when faced with challenges.
- Proactive, with a solution-oriented mindset.
Experience: Prior to the role it would be essential that you have:
- Essential Knowledge of Microsoft 365 Suite and Azure Active Directory.
- Knowledge of operational Device Managers.
- Operational Knowledge of a wide range of IT and communication equipment.
- Good customer service skills.
- Demonstrable understanding of IT Service best practices.
Some desirable experience that you may bring to the role:
- Experience working in a global organisation across different time zones.
Qualifications: Not essential to be successful in the role but you may also have the following qualifications:
- ITIL Foundation Qualification.
- Office 365 Administration and Troubleshooting Knowledge.
IT Support Analyst employer: Formula One
Formula One in Biggin Hill is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within its Digital Technology team. Employees benefit from comprehensive perks such as private healthcare, free snacks, and generous annual leave, alongside ample opportunities for professional growth and development in a fast-paced, exciting environment at the forefront of digital advancements.
