Digital Test Manager

We are looking for a Digital Test Manager to join our Digital Technology team at Formula1. This role reports into our Lead Analyst and will lead and continuously improve F1 Digital’s end‑to‑end QA and UAT strategy, governance, tooling and partnerships so that all digital products (web, apps, F1TV and AI‑powered experiences) are tested in a consistent, visible and reliable way that protects quality at F1 scale.

Main Duties and Responsibilities

• Test & QA Strategy, Governance and Standards: Define, document and maintain the Digital QA strategy and governance model for F1 Digital. Own and evolve the QA Charter, including minimum standards for all external QA partners. Clearly define and socialise QA vs UAT responsibilities, including entry/exit criteria for both. Set and enforce minimum QA baselines (regression, smoke, end‑to‑end, device coverage, non‑functional).
• Multi‑Partner Test Management & Quality Oversight: Own the test relationship with all digital partners. Set expectations for coverage, automation, environments, reporting and defect SLAs. Drive improvements in partner QA maturity and consistency of practice. Ensure partner QA is complete (or very near complete) before handover to UAT. Oversee cross‑product, cross‑partner test planning so that risks, dependencies and capacity are visible.
• Test Tooling & Platforms: Own Testmo as the system of record for formal testing (QA and UAT). Define project and folder structures across products/programmes. Ensure consistent use of test cases, runs, results and UAT sessions. Drive adoption and good practice with all partners and internal teams. Own the operational model for Shake as a real‑time bug capture tool. Drive consistent, standardised use of Jira for defect management. Collaborate with Delivery Managers on UAT boards and tracking. Champion the roadmap for test infrastructure and monitoring: synthetic and production monitoring, logging and observability patterns.
• Performance, Non‑Functional and Environment Management: Bring and apply performance testing expertise. Define performance and scalability requirements for key products. Shape performance testing strategy, tooling choices, orchestration and reporting. Oversee environment strategy and mapping across QA, UAT, Alpha, pre‑prod and production. Support maintenance of environment mapping and dashboards. Work with Ops and DevOps on deployment and rollback processes, phased roll‑outs, A/B testing and go‑live strategies, ensuring quality gates are defined and enforced at each step.
• UAT Leadership & Defect Governance: Partner with Delivery Managers, Product and Business to design and schedule UAT windows with realistic scope and resourcing. Ensure environments, data and access are UAT‑ready. Guide UAT test design across scripted, exploratory and negative testing. Chair or co‑chair defect triage sessions. Operate a clear, shared defect lifecycle and prioritisation model. Own UAT reporting and go/no‑go quality input for key releases and events.
• Leadership, Coaching & Capacity Building: Provide day‑to‑day leadership, mentorship and coaching to Digital QA contributors. Design clear role definitions and progression paths within Digital QA. Advocate for realistic QA & UAT resourcing and capacity. Influence and evangelise a quality‑first culture across Digital, Marketing, Ops and vendor teams.
• Measurement and Continuous Improvement: Define and track quality KPIs such as defect leakage, coverage, UAT outcomes and incident trends. Use data to highlight risk areas and prioritise improvements in QA practice and tooling. Review and refine processes, templates and governance in Confluence and Jira.

What Are We Looking For?

• Strong experience (typically 6–10+ years) in digital QA / test management.
• Have led QA across multi‑channel digital estates – e.g. websites, mobile apps, OTT style products.
• Have operated successfully in multi‑vendor, multi‑partner environments.
• Track record of building or transforming QA practices, not just operating an existing model.
• Hands‑on experience in a Test Manager / QA Manager role with ownership of test strategy and governance, tooling selection, rollout and usage, and performance / non‑functional testing initiatives.
• Practical experience with test management tools and defect trackers (Testmo, Jira or equivalents), including integrations and workflows.
• Demonstrable experience with UAT planning and execution: working closely with business stakeholders and providing go/no‑go recommendations with clear reasoning.

Desirable experience: media, streaming, live events or large‑scale consumer digital products; knowledge of iOS/Android/Roku; exposure to AI/ML‑powered products; event‑driven or seasonal peak environments; test automation strategy; synthetic and real‑user monitoring tools and observability platforms; coordinating QA and UAT for large cross‑programme releases.

Qualifications

• Degree or equivalent experience in a relevant field (Computer Science, Engineering, Information Systems, or a related discipline).
• Professional certifications such as ISTQB Advanced, ISEB, or Scrum Master/Agile Tester.
• Any training or certifications related to performance testing tools, cloud platforms, modern web/mobile architectures, observability, SRE or reliability engineering.

Knowledge & Skills

• Test Management & Governance: Designing and implementing QA strategies and governance models, defining and enforcing QA and UAT entry/exit criteria and quality gates, running structured test planning, risk analysis and reporting.
• Tools & Platforms: Deep practical understanding of test management tools (Testmo or similar), strong experience with Jira or equivalent defect tracking tools, familiarity with real‑time bug capture tools (Shake), monitoring, logging and observability tools.
• Performance & Non‑Functional Testing: Knowledge of performance, scalability, security, accessibility and compatibility testing concepts; ability to define non‑functional requirements and shape appropriate test approaches.
• Environments & Release Management: Understanding of environment strategies (QA, UAT, pre‑prod, prod), parity and data considerations; experience contributing to deployment, rollback, phased roll‑out and A/B testing strategies from a quality perspective.
• Stakeholder & Vendor Management: Strong stakeholder management with senior Product, Delivery, Engineering and Business leaders; experience setting and managing expectations with vendor QA teams, SLAs and quality baselines; confident in leading cross‑functional triage and steering forums.
• Analytics & Reporting: Ability to define and interpret key quality metrics and KPIs, use data to drive decisions, present test outcomes, UAT results and residual risk in a way that supports go/no‑go decisions.

Personal Qualities

• Strategic and systems‑thinking – see across products, partners and environments and design pragmatic, scalable QA/UAT models.
• Hands‑on and outcome‑oriented – comfortable rolling up sleeves in tools and triage sessions while keeping an eye on long‑term improvements.
• Influential and credible – gain trust from senior stakeholders and vendor leads.
• Calm under pressure – operate effectively around key F1 events, live issues and critical release windows.
• Data‑driven – use metrics, dashboards and evidence to support decisions and recommend trade‑offs.
• Collaborative and inclusive – work openly with partners and internal teams, treating QA and UAT as shared responsibilities.
• Structured and organised – bring order to complex, multi‑vendor test pipelines and environment landscapes.
• Resilient and persistent – push for standards, governance and change even when uncomfortable.
• Strong communicator – present complex quality risks and decisions in simple, actionable terms.

Benefits

• Private Healthcare scheme
• Dental Care
• 4x Grand Prix Paddock passes per season
• Enhanced maternity/paternity leave and other family planning policies
• Free staff shuttle service running to and from surrounding train stations near Biggin Hill
• Free healthy snacks in our offices
• Subsidised canteen in Biggin Hill, serving breakfast and lunch
• 25 days annual leave and 8 Bank Holiday days, plus a Christmas period closure
• Opportunities to develop and request training via our in‑house Learning and Development team
• Discount on F1 merchandise
• Discount at F1’s experiences including F1 Arcade and F1 Drive
• Perkbox benefit portal and more